Travel Sales Specialist - Indian Ocean

Audley Travel Ltd.; London; On-site; GBP 29,000 - 34,000; Full time

Job summary

An established industry player is seeking passionate Travel Sales Specialists to create unforgettable experiences for clients traveling to the Maldives and Seychelles. This dynamic role involves designing tailor-made trips, managing client relationships, and utilizing your sales expertise to convert inquiries into memorable journeys. With a focus on exceptional customer service, you'll thrive in a supportive environment that values travel knowledge and personal growth. The company offers hybrid working arrangements, generous holiday allowances, and a range of benefits that enhance your work-life balance. If you love travel and are excited about helping others explore the world, this opportunity is perfect for you.

Benefits

25 days holiday rising to 30

Hybrid working

Birthday off

Volunteering day off

Healthshield health cash plan

Enhanced family leave

Enhanced pension scheme

Life insurance

Discounted Audley trips

Gympass access

Qualifications

• Passionate about travel with experience in a fast-paced customer service environment.
• Ability to lead sales conversations over various communication methods.

Responsibilities

• Design and sell personalized trips, providing exceptional service throughout the client journey.
• Prepare detailed itineraries and maintain communication with clients and suppliers.

Skills

Customer Service

Sales Techniques

Communication

Interpersonal Skills

Tools

Office365

Job description

Job Details: Country Specialist - Indian Ocean

Full details of the job.

Vacancy No: VN856

Advert

Audley Travel is hiring new Travel Sales Specialists - a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working within the Maldives and Seychelles, please get in touch as we would love to hear from you! If successful, we are considering new Travel Sales Specialists to join us from March or April 2025.

About us

Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years.

We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.

The role

As a Country Specialist, you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.

Key responsibilities include:

• Follow up on incoming and existing enquiries and contact clients, primarily over the phone, to establish their travel preferences and build a relationship.
• Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation, and excursions.
• Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
• Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
• Act as the single point of contact for your clients from the moment they enquire until they return from their travels.
• Maintain regular contact with clients over the phone, email, or face-to-face to ensure any changes and operational issues are communicated.
• Maintain a positive relationship and strong lines of communication with all ground handling agents (GHAs), suppliers, and our Product team.

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9 am – 5:30 pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.

You will be contractually located in either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.

About you

First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally, you will have worked in a fast-paced customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers while exceeding your targets excites you as much as planning your next trip.

Additional experience required:

• Able to lead a sales conversation over video, phone, and in person.
• A confident, articulate, and effective communicator with the ability to convey expertise to clients.
• Confident user of Office365 suite of products.
• Strong interpersonal skills with the ability to influence.

What you’ll get in return:

• Holiday - 25 days rising to 30 days with length of service.
• Hybrid working.
• A day off for your birthday.
• A day off for volunteering to support a charity, local support group, or community work of your choice.
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme, and counselling.
• Enhanced family leave.
• Enhanced pension scheme.
• Life insurance.
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
• Sabbatical leave.
• Long service awards.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country: United Kingdom

Location: Hybrid; London; Witney

Salary: Commission guaranteed with total salary of £29,800 - £33,800+ in year one.