Travel Sales Performance Coach & Manager

Ocean Holidays Group; Brentwood; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly bonus scheme

Elite Club Trip participation

Familiarisation trips

Supplier training days

Private Health Care after probation

Hybrid/remote working

Employee Assistance Programme

Life Insurance

Additional annual leave

Your birthday off

Reward Gateway discounts

Job summary

Ocean Holidays is seeking an experienced Travel Sales Performance & Coaching Manager to lead our Sales Management team, coaching agents to reach their full potential and convert enquiries into bookings. This is a hands-on leadership role focused on coaching, conversion and performance.

You will work directly with our sales agents through regular 1:1s, call reviews and structured coaching sessions, using performance data and your travel sales expertise to identify opportunities, develop

Qualifications

• Significant travel sales experience in a target-driven environment.
• Experience in sales management, coaching or performance leadership.
• Proven ability to coach salespeople and improve conversion and performance.
• Strong knowledge of the end-to-end travel sales journey and recognising opportunities in conversations.

Responsibilities

• Deliver regular 1:1s, call reviews and structured sales coaching.
• Identify strengths and development areas and agree clear actions to improve performance.
• Use sales, conversion and call data to identify trends, performance gaps and coaching opportunities.
• Measure the impact of coaching and hold agents accountable for agreed actions and KPIs.
• Support agents with challenging enquiries and identify opportunities to maximise conversion.
• Help drive daily sales performance and maintain momentum across the sales floor.
• Support the day-to-day running of the sales operation, ensuring agents have direction and support.
• Work closely with the wider Sales Management team to ensure consistent standards and expectations.
• Identify wider training and development requirements and share best practices.

Skills

Coaching

Sales coaching

Performance analysis

1:1 coaching

Travel sales experience

Tools

Galileo

Top Dog

Job description

Ocean Holidays is seeking an experienced Travel Sales Performance & Coaching Manager to lead our Sales Management team, coaching agents to reach their full potential and convert enquiries into bookings. This is a hands-on leadership role focused on coaching, conversion and performance.

You will work directly with our sales agents through regular 1:1s, call reviews and structured coaching sessions, using performance data and your travel sales expertise to identify opportunities, develop