Travel Operations Executive

Quintessentially; Greater London; On-site; GBP 18,000 - 26,000; Full time

Job summary

Quintessentially Travel provides elite travel booking services to members and non-members, offering tailor-made holidays to access the globe's finest hotels and luxury retreats.

The role supports the travel sales team and offers a path to develop knowledge of worldwide destinations while understanding how a bespoke luxury travel sales company operates.

Qualifications

• Entry-level role in luxury travel; travel knowledge is a bonus.
• Preferred knowledge of a sales or luxury travel environment.
• Excellent verbal and written communication and telephone manner.
• Proficient IT skills; confident with Microsoft Word and Excel.
• Excellent attention to detail and a quick worker.
• Excellent time management and organisational abilities.
• Hard-working, multi-tasking and well-organised.
• Willingness to learn with a positive outlook.
• A passion for travel and the desire to learn about suppliers and destinations.

Responsibilities

• Act as support for the sales team with booking processes.
• Liaise with Sales Consultants on their sales and keep records.
• Calculate quarterly and annual incentive schemes across areas of the company.
• Assist Sales Consultants with additional office tasks.
• Create detailed, complex itineraries for various destinations and clients.
• Liaise with worldwide hotels, lodges and ground agents for rates and availability.
• Coordinate with Quintessentially Lifestyle Managers.
• Capture client information accurately in the system.
• Work to tight deadlines; maintain accuracy and efficiency.
• Assist with emergency phone rota as required.

Skills

Verbal and written communication

IT skills

Attention to detail

Time management

Multi-tasking

Willingness to learn

Passion for travel

Tools

Microsoft Office

Job description

For the world's most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It's the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients' lives to unparalleled heights through meticulous attention to detail.

As the world's leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

Our Mission

We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.

Our Personality

Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.

Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.

Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.

Our Values

Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible.

Attention to detail: We know it's the smallest touches that make the biggest difference. That's why we're committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard.

Member-first and client-focused: Our members and clients are our raison d'ere. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond.

Pursuit of perfection: We know all our clients expect nothing but the best. That's why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection - whatever that looks like to each individual client - is what sets up apart from the competition.

Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us - from raising vital funds to spreading awareness.

Job summary

Quintessentially Travel provides an elite travel booking service to members of the Quintessentially concierge as well as non-members. Booking tailor made bespoke holidays from the ordinary to the extraordinary; we provide exclusive access to the globe's finest hotels, luxury villas and retreats.

The role is acting as support to the travel sales team and presents an excellent opportunity to work for a prestigious company in the luxury travel field. It is an opportunity to develop your knowledge of worldwide destinations whilst providing an understanding into how a bespoke luxury travel sales company works.

The candidate will need to be flexible to business needs including from time to time attending supplier and consumer facing events.

• Acting as support for the sales team with booking processes
• Liaising with Sales Consultants on their sales and keeping record of these
• Calculation of quarterly and annual incentive prize scheme across various areas of the company
• Assisting the Sales Consultants with additional office tasks
• Creating detailed, often complex, itineraries for a variety of destinations and clients
• Liaising with worldwide hotels, lodges and ground agents in order to find out rates and availability
• Liaising with Quintessentially Lifestyle Managers
• Comprehensively capturing all client information as required by the system
• Working to tight deadlines, in an accurate and time efficient manner
• Assistance where required with the emergency phone rota

Skills & knowledge sought

This is an entry level role into the world of luxury travel. Previous travel knowledge is a bonus.

Requirements

• Preferred knowledge of a sales and/or luxury travel working environment
• Excellent verbal and written communication skills and telephone manner
• Proficient IT skills, confident with Microsoft office programs, especially Word and Excel
• Excellent attention to detail and a quick worker
• Excellent time management
• Hard working, organised and ability to multi-task
• Willingness to learn with a positive outlook
• A passion for travel and a desire to develop your knowledge of suppliers and destinations through desk research, study of specialist consumer and industry publications, industry networking, and regularly update your travel colleagues including formal training sessions.

Hours of work

Contractual hours are from 0900 to 1730 Monday - Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.