Travel Customer Service Team Leader

Succeed Recruitment Solutions; Altrincham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading travel company seeks a Travel Customer Service Team Leader in Altrincham. The successful candidate will guide a team to provide high-quality services while managing customer inquiries and leading operational processes. Competitive salary up to £35k with benefits like private healthcare and discounted holidays.

Benefits

Private healthcare

Discounted holidays

FAM trips

Annual company events

Paid day off on your birthday

Qualifications

• Proven experience within the travel industry, ideally in post-booking or customer service teams.
• Strong passion for travel.
• Ability to motivate and inspire a team.

Responsibilities

• Lead and coach the travel team to deliver outstanding service.
• Manage complex customer inquiries and escalations.
• Oversee booking changes and maintain accuracy.

Skills

Leadership experience

Customer-centric mindset

Problem-solving skills

Attention to detail

Proficient in Microsoft Excel

Flexible and proactive

Job description

Succeed Recruitment Solutions provided pay range

This range is provided by Succeed Recruitment Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.

You’ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.

Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.

The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Service Team Leader:

• Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
• Monitor team performance, providing feedback, training, and support to enhance skills and productivity
• Manage complex customer enquiries and escalations, ensuring timely and effective resolution
• Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
• Collaborate with internal departments to streamline workflows
• Assist with resource planning, scheduling, and shift management to meet business needs
• Support continuous improvement initiatives and contribute to the development of team processes and best practices

Skills required for the role:

• Proven leadership experience within the travel industry, ideally in post-booking or customer service teams - essential
• Strong passion for travel and cruises, with a customer-centric mindset
• Ability to motivate and inspire a team while managing performance effectively
• Highly organised with strong attention to detail and problem-solving skills
• Proficient in Microsoft Excel and general computer applications
• Flexible, proactive, and able to work collaboratively in a fast-paced environment
• Previous experience in the airline industry and proficiency of a GDS is essential

If you’re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Travel Arrangements

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