Customer Service Team Leader

Elevation Recruitment Group; Bradford; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading recruitment group is seeking a Customer Service Team Leader to join a reputable organization in Bradford. This pivotal role focuses on managing customer service teams, resolving complaints, and driving operational efficiencies while fostering a culture of service excellence. Ideal candidates will have a proven background in customer-facing management roles and a comprehensive understanding of customer operations and supply chain processes.

Qualifications

• Proven track record in management roles within customer-facing environments.
• Strong verbal, written, and numerical communication skills.

Responsibilities

• Oversee customer service interactions, ensuring exceptional service.
• Act as the point of escalation for customer complaints.
• Lead continuous improvement initiatives to enhance service delivery.

Skills

Management

Customer Service

Problem-solving

Communication

Job description

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Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.

This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.

• Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience
• You and your team will oversee administrative tasks within the purchase to pay function of the business
• You will provide insights and recommendations to enhance customer service
• You will act as the point of escalation for customer complaints to ensure swift resolution
• You will take ownership of administrative processes and drive efficiency and effectiveness
• Tackle operational issues, optimising resources and demonstrating the value of shared services
• Leveraging your expertise in products and supply chain processes, you'll mentor your team to deliver high quality service and drive operational efficiencies
• Proactively identifying inefficiencies, you'll lead continuous improvement initiatives
• Fostering a culture of service excellence, you'll inspire your teams to prioritise customer satisfaction
• Providing insightful management information, you'll pinpoint trends and anomalies requiring attention

Requirements for the role:

• Proven track record in management roles within customer-facing environments
• Demonstrated ability in investigating complaints and resolving issues effectively
• Comprehensive understanding of customer operations, supply chain processes, and product knowledge
• Strong verbal, written, and numerical communication skills