Travel Consultant

Rockpool Recruitment Limited; West of England; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced parental leave

Employee assistance programme

Pension contributions

Discounted travel

Trips to selling destinations

Job summary

Rockpool Recruitment Limited is recruiting for a Travel Consultant to sell holidays to Japan. You will speak with clients across channels to design personalised itineraries and convert inquiries into bookings, delivering exceptional service.

The role starts in-office with a pathway to a hybrid arrangement. Base salary guidance is £26k–£28k with uncapped commission and OTE rising in later years, plus generous leave and benefits.

Qualifications

• Significant time spent travelling, living, or working in Japan.
• Customer service or sales experience is essential.
• Strong organisational and multitasking abilities.
• Excellent communication across multiple channels.
• Creative problem-solving skills.
• Proactive approach to personal development.

Responsibilities

• Speak with clients via phone, video, email, or in person to understand travel needs.
• Create high-quality, personalised itineraries for direct and trade clients.
• Meet sales targets by converting inquiries into bookings.
• Ensure travel documents are accurate and well-presented.
• Participate in familiarisation trips to improve destination knowledge.

Skills

Japan travel experience

Customer service

Sales experience

Communication skills

Organisational skills

Problem-solving

Proactive development

Tools

CRM software

Job description

Travel Consultant - Selling holidays to Japan

Our client is an exceptionally successful tour operator, creating wonderful cultural adventure trips for their customers to Japan. They are looking for people who have spent time in Japan travelling, to join their team.

As a Travel Consultant, your primary goal is to turn incoming enquiries into bookings by creating exceptional travel experiences and delivering outstanding customer service. You will work closely with clients to design custom travel proposals, manage their bookings, and ensure their satisfaction from initial contact through their return.

Travel Consultant - What will I Be doing?

• You'll be speaking with clients via phone, video call, email, and in-person to understand their travel needs.
• Create high-quality, personalised itineraries for direct and trade clients.
• Meet individual and team sales targets by converting inquiries into bookings.
• Ensure travel documents are accurate and professionally presented.
• Destination Knowledge: Participate in familiarization trips to improve destination knowledge.

Travel Consultant – What experience do I need?

• It is essential that you have spent a significant period of time either working, living or travelling throughout Japan – you will be passionate about this country and everything it can offer someone wanting to explore it.
• Customer service and/or sales experience is essential.
• Strong organisational and multitasking skills.
• Excellent communication skills across various platforms.
• Creative problem-solving skills.
• Proactive approach to personal development.

Travel Consultant – What else do I need to know?

This is an office-based role with the first month and possibly up to the end of your probation whilst you are training in the office full time – once you are fully up and running there is the opportunity to move to a hybrid model with some days at home. The hours are Monday to Friday 9 – 5.30pm with occasional Saturdays. Base salary from £26k - £28k per year, with uncapped commission with On Target Earnings (OTE) of £5,000 in year one rising to £16,000 per annum from year three. 25 days annual leave, increasing annually, plus statutory holidays and birthday leave. Enhanced parental leave, employee assistance program, and other benefits like pension contributions and discounted travel. You will also experience trips to the places you will be selling.