Travel Consultant

Calypso Search; Guildford; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Calypso Search is seeking an experienced Experience Designer to join our UK team. You will interpret client briefs, craft imaginative itineraries across the UK and Ireland, and contribute to growing our UK presence.

You will shape products, work with suppliers, and collaborate with the marketing team to enhance our portfolio and digital platforms. You will thrive in a luxury travel environment, possess exceptional English, and drive high-quality client experiences through creative itineraries

Qualifications

• Excellent written and spoken English.
• Experience in luxury or tailor-made travel, destination management, hospitality, concierge services or high-end events.
• Creative and curious approach to designing travel experiences.
• Excellent organisational skills and attention to detail.
• Strong relationship-building and communication skills.
• Commercial awareness with sales, negotiation and client follow-up experience.
• Proactive, adaptable and solutions-focused mindset.
• Strong knowledge of the UK and Ireland as travel destinations.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Client Needs Assessment & Itinerary Design: brainstorm, log enquiries in CRM, respond promptly, consult clients, liaise with suppliers, cost itineraries, maintain communication, create bespoke itineraries with Travefy.
• Sales & Enquiry Conversion: advise on itinerary options, convert enquiries to bookings, protect profit margins, earn commission on gross pre-tax margin.
• Client Coordination & Follow-Up: hand over bookings to Operations, work with Customer Care Manager to ensure service delivery, maintain proactive communication.
• Product Development: identify exceptional experiences, write marketing copy, source imagery, develop portfolio and digital platforms.

Skills

English proficiency

Luxury/tailor-made travel experience

Creative design mindset

Organisational skills

Relationship building & communication

Sales, negotiation & follow-up

Proactive/adaptable/solutions-focused

UK & Ireland travel knowledge

Multitasking in fast-paced enviroment

Job description

Location: Southeast England | Hybrid working

About the Company

An established luxury destination management company (DMC), specialising in exceptional tailor-made journeys for discerning international travellers.

With almost 30 years of experience creating extraordinary travel experiences, the company works with leading luxury travel networks and travel advisors to deliver highly personalised itineraries for individual and group clients.

Following its success in Europe, the business is embarking on an exciting period of international expansion, including the development of its UK operations.

The Role

• We are looking for a highly organised, creative and enthusiastic Experience Designer to join a growing UK team.
• Working closely with colleagues in France, you will interpret client briefs and create imaginative, seamless and highly personalised itineraries throughout the UK and Ireland.
• You will have the opportunity to contribute ideas, help shape the product offering and play an important role in developing the company's presence in the UK.
• This is an exciting opportunity to take genuine ownership, make an impact and grow alongside an ambitious luxury travel business.

Key Responsibilities

1. Client Needs Assessment & Itinerary Design

• Participate in daily team brainstorming sessions, suggesting creative experiences, hotels and itinerary ideas.
• Log and manage enquiries through HubSpot CRM.
• Respond promptly to travel advisor enquiries, ideally on the same day.
• Conduct detailed consultation calls with travel advisors to understand their clients' requirements and expectations.
• Liaise with suppliers to confirm pricing and availability.
• Prepare accurate itinerary costings and budgets.
• Maintain regular communication with travel advisors throughout the itinerary design process.
• Create and manage bespoke itineraries using Travefy.

2. Sales & Enquiry Conversion

• Advise travel advisors on the most suitable itinerary options.
• Convert enquiries into confirmed bookings through effective negotiation and follow-up.
• Protect company profit margins while delivering an exceptional client experience.
• Earn commission based on the gross pre-tax margin generated from sales.

3. Client Coordination & Follow-Up

• Hand over confirmed bookings to the Operations Team.
• Work closely with the Customer Care Manager to ensure seamless booking arrangements and service delivery.
• Maintain proactive communication with internal teams and travel advisors before, during and after each journey.

4. Product Development

• Support the senior team with:
• Identifying and sourcing exceptional experiences, hotels and local guides.
• Creating compelling product descriptions and marketing copy.
• Working with the marketing team to source appropriate imagery.
• Supporting the development of the company's itinerary portfolio and digital platforms.

Candidate Profile

You will be highly organised, curious and creative, with a genuine passion for the UK, Ireland and experiential travel.

You will enjoy discovering new places and experiences and understand that true luxury lies in thoughtful details, personal connections and creating journeys that feel genuinely individual.

Essential Experience & Skills

• Excellent written and spoken English.
• Experience in luxury or tailor-made travel, destination management, hospitality, concierge services or high-end events.
• A creative and curious approach to designing exceptional travel experiences.
• Excellent organisational skills and attention to detail.
• Strong relationship-building and communication skills.
• Commercial awareness, with sales, negotiation and client follow-up experience.
• A proactive, adaptable and solutions-focused mindset.
• Strong knowledge of the UK and Ireland as travel destinations.
• Ability to manage multiple priorities in a fast-paced environment.