Travel Consultant

Fred.-Olsen-Travel; Cambridge; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

AXA Health medical

Life Assurance

discounted holidays and cruises

retail discounts

cash back incentives through Boost

Job summary

Fred. Olsen Travel is seeking a Travel Consultant to join our team in Over, Cambridgeshire.

You will liaise with customers in branch and by phone to handle queries and bookings and help us meet branch and individual sales targets while delivering high levels of customer care. You will contribute to team discussions, propose ideas to boost sales, assist with events and handle general office administration, while generating sales of Retail Travel products and tailoring services to client needs in

Responsibilities

• liaising with customers in branch and via telephone in regards to queries and bookings
• meeting branch and individual sales targets
• offering the customer a high level of customer care and adhering to service standards
• contributing to team’s discussions and presenting new ideas to improve sales
• assisting with arranging events and customer evenings
• general office administration
• help generate sales of all Retail Travel products to our ever-growing list of clients
• provide a specialised travel service that’s tailor made to customer requirements in line with our mission statement and values

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Travel Consultant

Reference: AUG20269121

Expiry date: 2026-08-24 22:59:00.000

Location: Ponders Travel

Benefits:

• AXA Health medical
• Life Assurance
• discounted holidays and cruises
• retail discounts
• cash back incentives through our Boost Benefits scheme

Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast.

Our mission is to be a world class provider of travel products and services.

Our staff are our biggest asset, we recruit at all levels to ensure that we have the right mix of talent and experience. Our Travel Academy offers different pathways from Travel consultant apprenticeships to bespoke training matched to your own individual experience and training needs. So, whether you’re looking for your first role within the travel sector or you already have some experience, we are certain that Fred. Olsen Travel will be a great company for you to join.

We are looking for a Travel Consultant to join our fantastic existing team in Over, Cambridgeshire - Ponders Travel, 25 High Street, CB24 5NB.

Reporting to the Branch Manager, your duties will include:

• liaising with customers in branch and via telephone in regards to queries and bookings
• meeting branch and individual sales targets
• offering the customer a high level of customer care and adhering to service standards
• contributing to team’s discussions and presenting new ideas to improve sales
• assisting with arranging events and customer evenings
• general office administration

As the successful candidate you will:

• help generate sales of all Retail Travel products to our ever-growing list of clients
• provide a specialised travel service that’s tailor made to customer requirements in line with our mission statement and values

We welcome applications from candidates interested in either part-time or full-time opportunities.

Fred. Olsen Travel offers a range of company benefits including:

• AXA Health Private medical
• Life Assurance
• discounted holidays and cruises
• retail discounts
• cash back incentives through our Boost Benefits scheme

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.