Travel Claims Specialist - Compassionate Support

Charles Taylor; Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive training programme

Career progression opportunities

Job summary

Charles Taylor Assistance seeks a Travel Claims Handler to support customers during travel disruptions, guiding them through the claims process with empathy and professionalism.

The role involves handling calls and emails, assessing coverage, gathering documentation, and maintaining detailed records. Requirements include prior customer service experience, strong communication skills, and the ability to stay calm under pressure.

Qualifications

• Experience in customer service or call centre roles.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure and show empathy.

Responsibilities

• Manage travel claims from initial contact to resolution with clear, compassionate guidance.
• Handle high volumes of calls and emails relating to travel insurance claims.
• Assess policy coverage and gather information needed to progress claims.
• Keep accurate records and communicate clearly with customers throughout the process.

Skills

Customer service

Call centre

Verbal communication

Written communication

Empathy

Attention to detail

Multi-tasking

Learning new systems

Tools

CRM software

MS Office

Microsoft Outlook

Job description

Charles Taylor Assistance seeks a Travel Claims Handler to support customers during travel disruptions, guiding them through the claims process with empathy and professionalism.

The role involves handling calls and emails, assessing coverage, gathering documentation, and maintaining detailed records. Requirements include prior customer service experience, strong communication skills, and the ability to stay calm under pressure.