Travel Advisor - Holidays, Cruises & Commission

TUI Cruises GmbH; Staines-upon-Thames; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hourly wage £13.09

Commission scheme

Holiday benefits

Health & wellbeing

Career progression

Pension scheme

Job summary

At TUI, we are building an inclusive team in the Staines Superstore as a Travel Advisor. You will help customers choose and book holidays, cruises, UK breaks and other products, placing customers at the heart of our business.

You’ll face a varied shift pattern, including weekends, bank holidays and evenings in a busy retail environment, with comprehensive training and career progression available.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

Job description

At TUI, we are building an inclusive team in the Staines Superstore as a Travel Advisor. You will help customers choose and book holidays, cruises, UK breaks and other products, placing customers at the heart of our business.

You’ll face a varied shift pattern, including weekends, bank holidays and evenings in a busy retail environment, with comprehensive training and career progression available.