Travel Advisor

Vero HR Limited; Cambourne; Remote; GBP 26,000 - 40,000; Full time

Benefits offered by this job

Remote work

28 days paid holiday

Birthday/Me days

Job summary

Travelplanners is a well-established UK specialist travel operator seeking a Travel Advisor to join its fully remote team. You will handle inbound enquiries by phone and email, designing high-quality, tailor-made holidays with a strong focus on client experience and sales performance.

This role emphasizes crafting journeys, guiding clients to the best decisions, and converting enquiries into bookings while meeting monthly targets. Ongoing training and high-quality service are central to the role.

Qualifications

• UK travel sales experience by telephone, direct to customer.
• Experience using Airline Reservations Systems (Galileo, Sabre, Amadeus, Worldspan).
• Homeworking experience is essential.
• Strong knowledge of USA travel, cruising, and villas.
• Excellent organisational and multitasking abilities.

Responsibilities

• Handle inbound enquiries by phone and email.
• Create bespoke travel itineraries tailored to each client.
• Convert enquiries into bookings and achieve monthly sales targets.
• Proactively follow up quotes to maximise conversion.
• Maintain accurate and detailed booking records and follow sales processes.

Skills

Telephone sales

Tailor-made itineraries

Sales targets

Customer service

Inquiries handling

Tools

Galileo

Sabre

Amadeus

Worldspan

Dolphin

Job description

Travelplanners are a well-established UK specialist long-haul tour operator with over 40 years of success in creating unforgettable holidays, Travelplanners are a well-established UK specialist tour operator offering an exciting range of worldwide destinations. From tailor-made multi-centre USA itineraries and Florida holidays to villas and cruise and stay experiences, we help our customers create holidays that are truly memorable.

As we continue to grow, we’re looking for a passionate, motivated and sales-driven Travel Advisor to join our successful homeworking team. Are you an experienced travel sales professional who thrives on creating exceptional, tailor-made holidays? Do you enjoy guiding customers towards the right travel experience rather than overwhelming them with options?

About the opportunity:

As a Travel Advisor, you will handle inbound enquiries via phone and email, designing high-quality, tailor-made holidays with a strong focus on customer experience and sales performance.

This is not just about quoting holidays; it’s about crafting journeys and confidently guiding clients to the best possible decisions.

Your day will include:

• Handle inbound customer enquiries via phone and email
• Create bespoke, high quality travel itineraries tailored to each client
• Convert enquiries into bookings while achieving monthly sales targets
• Proactively follow up quotes to maximise conversion
• Recommend enhancements that improve the overall holiday experience
• Maintain accurate and detailed booking records
• Follow company sales processes and quality standards
• Attend ongoing training and coaching sessions

What we are looking for:

• Candidates with the ability simplify complex itineraries into clear, confident recommendations
• Confident communicators who can explain why certain choices improve the holiday
• Experience designing well balanced travel experiences (timing, location, flow)
• Previous UK travel sales experience telephone based, direct to customer (essential)
• Previous experience of using Airline Reservations Systems (Galileo, Sabre, Amadeus, Worldspan) Galileo preferred.
• Previous experience dealing with incoming leads via email.
• Previous experience using the Dolphin system.
• Previous homeworking experience (essential)
• Proven success working to sales targets
• Experience creating tailor made itineraries
• Strong knowledge of USA travel, cruising, and villas
• Understanding of scheduled airlines
• Strong organisational, multitasking, and problem-solving abilities
• Confidence in leading customer conversations and decision-making
• Good IT and keyboard skills
• Flexibility to work shifts, including evenings and weekends

If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you!

What we are offering:

• £26,228 basic salary plus commission giving a £35,000 - £40,000 OTE
• 37.5 hours per week, including a one-hour lunch break.

Working hours are 7.5hours a day between the hours of 9am & 7pm Monday-Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays with a day off in lieu when working weekends.

• Fully remote, with all equipment provided
• Excellent remote support and training 28 days of paid holiday (including bank holidays), increasing to 33 days for long service.
• 5 paid "Me" days per year
• An additional paid day off for your birthday.
• Financial, medical, and mental wellbeing programmes