Travel Advisor

Vero Hr Ltd; Cambourne; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Fully remote with equipment provided

28 days of paid holiday (increasing to

Wellbeing programmes

Training and support

Birthday day off

Me days

Continuous professional development

Job summary

Travelplanners in the UK is seeking a Travel Advisor to join its successful remote sales team. You will handle inbound enquiries by phone and email, designing tailor-made holidays with a strong focus on customer experience and sales performance.

This role emphasizes guiding clients to the best travel decisions and converting enquiries into bookings while meeting monthly targets. Fully remote with equipment provided and extensive holiday benefits.

Qualifications

• UK travel sales experience by telephone, direct to customer (essential).
• Experience handling inbound enquiries via email.
• Ability to simplify complex itineraries into clear recommendations.
• Experience designing well-balanced travel experiences (timing, location, flow).
• Strong knowledge of USA travel, cruises, villas.

Responsibilities

• Handle inbound enquiries via phone and email.
• Create bespoke, high-quality travel itineraries tailored to each client.
• Convert enquiries into bookings while achieving monthly sales targets.
• Proactively follow up quotes to maximise conversion.
• Recommend enhancements that improve the holiday experience.
• Maintain accurate and detailed booking records.
• Follow company sales processes and quality standards.
• Attend ongoing training and coaching sessions.

Skills

Travel sales

Inbound enquiries

Tailor-made itineraries

Sales targets

Communication skills

Homeworking

USA travel knowledge

IT skills

Tools

Galileo

Sabre

Amadeus

Worldspan

Dolphin

Job description

Travelplanners are a well-established UK specialist long-haul tour operator with over 40 years of success in creating unforgettable holidays, Travelplanners are a well-established UK specialist tour operator offering an exciting range of worldwide destinations. From tailor-made multi-centre USA itineraries and Florida holidays to villas and cruise and stay experiences, we help our customers create holidays that are truly memorable.

As we continue to grow, we’re looking for a passionate, motivated and sales-driven Travel Advisor to join our successful homeworking team. Are you an experienced travel sales professional who thrives on creating exceptional, tailor-made holidays? Do you enjoy guiding customers towards the right travel experience rather than overwhelming them with options?

About the opportunity:

As a Travel Advisor, you will handle inbound enquiries via phone and email, designing high-quality, tailor-made holidays with a strong focus on customer experience and sales performance.

This is not just about quoting holidays; it’s about crafting journeys and confidently guiding clients to the best possible decisions.

Your day will include:

• Handle inbound customer enquiries via phone and email
• Create bespoke, high quality travel itineraries tailored to each client
• Convert enquiries into bookings while achieving monthly sales targets
• Proactively follow up quotes to maximise conversion
• Recommend enhancements that improve the overall holiday experience
• Maintain accurate and detailed booking records
• Follow company sales processes and quality standards
• Attend ongoing training and coaching sessions

What we are looking for:

• Candidates with the ability simplify complex itineraries into clear, confident recommendations
• Confident communicators who can explain why certain choices improve the holiday
• Experience designing well balanced travel experiences (timing, location, flow)

Essential Requirements:

• Previous UK travel sales experience telephone based, direct to customer (essential)
• Previous experience of using Airline Reservations Systems (Galileo, Sabre, Amadeus, Worldspan) Galileo preferred.
• Previous experience dealing with incoming leads via email.
• Previous experience using the Dolphin system.
• Previous homeworking experience (essential)
• Proven success working to sales targets
• Experience creating tailor made itineraries
• Strong knowledge of USA travel, cruising, and villas
• Understanding of scheduled airlines
• Strong organisational, multitasking, and problem-solving abilities
• Confidence in leading customer conversations and decision-making
• Good IT and keyboard skills
• Flexibility to work shifts, including evenings and weekends

If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you!

What we are offering:

• £26,228 basic salary plus commission giving a £35,000 - £40,000 OTE
• 37.5 hours per week, including a one-hour lunch break.

Working hours are 7.5hours a day between the hours of 9am & 7pm Monday-Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays with a day off in lieu when working weekends.

• Fully remote, with all equipment provided
• Excellent remote support and training 28 days of paid holiday (including bank holidays), increasing to 33 days for long service.
• 5 paid "Me" days per year
• An additional paid day off for your birthday.
• Financial, medical, and mental wellbeing programmes