Account Supervisor, Chase Travel

Testing Site - JPMC; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Chase Travel is seeking an Account Supervisor to lead complex travel logistics for UK clients and deliver premium service. You will coordinate bookings, coach junior advisors, and partner with clients to align solutions with policy and preferences.

You will utilise GDS and travel management tools to optimize itineraries, monitor service quality, and drive continuous improvement while maintaining strong relationships with clients and internal teams.

Qualifications

• 3 years of people-manager experience.
• Extensive travel management experience with knowledge of policies and procedures.
• Proficiency with travel management technology and GDS.
• Ability to manage client relationships and tailor solutions.
• Strong written and verbal communication skills.
• Analytical skills to evaluate and resolve travel issues.

Responsibilities

• Coordinate and fulfill end-to-end travel bookings that align with client needs and policies.
• Utilize travel management tools (e.g., GDS) to streamline booking, ticketing, and itinerary management.
• Serve as the final escalation point to diagnose and resolve complex travel issues promptly.
• Maintain strong client relationships and provide tailored solutions that enhance the travel experience.
• Monitor and analyze itinerary and service quality metrics to drive continuous improvement.
• Coach and mentor junior advisors, modeling best practices and elevating team performance.

Skills

People-management

Travel management

Client relationship management

Analytical skills

Communication skills

GDS proficiency

Tools

GDS

Job description

Shape the future of travel with us—make your mark delivering seamless, premium experiences for our clients. Be at the heart of an agile, high‑performing team that values innovation, collaboration, and career growth. Bring your expertise to elevate service quality, accelerate problem resolution, and drive operational excellence.

As an Account Supervisor in Chase Travel, you will coordinate complex travel logistics and lead issue resolution to deliver outstanding client experiences in the UK. You partner with clients and internal teams to streamline processes using industry technology and ensure tailored, policy‑aligned solutions. You coach and mentor advisors to raise quality and efficiency while fostering a culture of continuous improvement. You communicate clearly and proactively to strengthen relationships and uphold high service standards

Job responsibilities

• Coordinate and fulfill end‑to‑end travel bookings that align with client needs and policies
• Utilize travel management tools (e.g., GDS) to streamline booking, ticketing, and itinerary management
• Serve as the final escalation point to diagnose and resolve complex travel issues promptly
• Maintain strong client relationships and provide tailored solutions that enhance the travel experience
• Monitor and analyze itinerary and service quality metrics to drive continuous improvement
• Coach and mentor junior advisors, modeling best practices and elevating team performance

Required qualifications, capabilities, and skills

• Three years of people‑manager experience, including coaching and performance development
• Extensive experience in travel management, including strong knowledge of travel policies and procedures
• Demonstrated proficiency with travel management technology and GDS for booking, ticketing, and itineraries
• Proven ability to manage client relationships, anticipate needs, and deliver tailored solutions
• Effective analytical skills to systematically evaluate and resolve travel‑related issues
• Strong written and verbal communication skills to convey clear, concise updates and recommendations