Transshipment Operations Coordinator

Uniserve; Felixstowe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Private health care

Annual salary review

Free on-site parking

Referral bonus £750

Training and development opportunities

Job summary

GB Global Group in Felixstowe seeks an organised Transshipment Operations Coordinator to join our team. This role provides administrative support to the Transshipment Team, ensuring the smooth planning, coordination and execution of transshipment activities.

You will liaise with customers, hauliers and depot staff, manage bookings and documentation, track container movements and produce daily, weekly and monthly reports.

Qualifications

• Minimum 2 years in shipping, logistics, transport, haulage, port or container industry.
• Transshipment experience would be advantageous.
• Experience with container movements and haulage operations.
• Proficient in Microsoft Office, especially Excel, Outlook and Word.

Responsibilities

• Provide administrative support to the Transshipment Team and wider operations department.
• Coordinate daily workloads with the Transshipment Yard Supervisor.
• Forecast volumes and resource requirements based on demand and trends.
• Monitor and maintain operational records and reporting.
• Process customer requests, bookings and related documentation.
• Track container movements and update systems accurately.
• Manage operational exceptions including late collections and missed bookings.
• Liaise with customers, hauliers and depot teams to ensure service delivery.
• Onboard new customers and suppliers with the Commercial Lead.
• Produce daily, weekly and monthly reports.
• Support continuous improvement initiatives and health & safety compliance.

Skills

Transshipment experience

Supply chain processes

Microsoft Excel

Time management

Communication skills

Customer service

Tools

Transport management software

Depot management software

Job description

James Kemball part of the GB Global Group is seeking an organised and proactive Transshipment Operations Coordinator to join our Felixstowe-based operation. This role is responsible for providing administrative support to the Transshipment Team, ensuring the smooth planning, coordination, and execution of transshipment activities.

What you'll be doing:

• Provide administrative support to the Transshipment Team and wider operations department.
• Work closely with the Transshipment Yard Supervisor to coordinate daily workloads and operational priorities.
• Assist with forecasting future volumes and resource requirements based on customer demand and operational trends.
• Monitor and maintain accurate operational records and reporting.
• Process and manage customer requests, bookings, and related documentation.
• Track container movements and ensure all system updates are completed accurately and in a timely manner.
• Manage operational exceptions, including:
• Late collections
• Missed bookings
• Customer queries and complaints
• Documentation discrepancies
• Liaise with customers, hauliers, depot teams, and operational staff to ensure efficient service delivery.
• Assist in onboarding new customers and suppliers, ensuring a smooth transition into operational processes and systems, working closely with the Commercial Lead to achieve this goal.
• Act as a key point of contact for customers and suppliers, ensuring effective communication, issue resolution, and ongoing relationship development.
• Build and maintain strong working relationships with customers, suppliers, hauliers, depot operators, and other key stakeholders to support service excellence and operational efficiency.
• Produce daily, weekly, and monthly reports as required.
• Investigate and resolve operational issues while escalating concerns where necessary.
• Support continuous improvement initiatives by identifying process efficiencies and service enhancements.
• Ensure compliance with company procedures, customer requirements, and health and safety policies.

What you’ll bring:

• Minimum 2 year of experience within the shipping, logistics, transport, haulage, port, or container industry. Transshipment experience would be advantageous.
• Knowledge of container movements, haulage operations, and supply chain processes.
• Experience using transport management, depot management, or logistics software systems.
• Strong organisational and time management skills.
• Competent in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• Strong problem-solving and decision-making skill
• Accuracy of operational records and system updates.
• Effective management of operational exceptions.
• Timely completion of reports and administrative tasks.
• Customer service and response times.
• Support of workload planning and forecasting activities.
• Contribution to operational efficiency and service levels.

Benefits:

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.