Transportation Specialist, SWA- Ops Integration

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Transportation Specialist to join their dynamic team in London. In this role, you'll collaborate with business and operations teams to tackle customer escalations and enhance data visibility tools. Your analytical skills will be key in driving process improvements and ensuring effective communication across various stakeholders. This position offers an exciting opportunity to contribute to a rapidly growing environment where your problem-solving abilities and project management skills will shine. If you're detail-oriented and passionate about delivering exceptional results, this role is perfect for you.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science or engineering.
• Experience with SQL and Excel for data analysis.

Responsibilities

• Analyze historic results and solve customer escalations.
• Drive improvements to visibility tools and processes.
• Coordinate with stakeholders to resolve operational issues.

Skills

Analytical Skills

Problem Solving

Communication Skills

Project Management

Attention to Detail

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Transportation Specialist, SWA- Ops Integration

This role is based in SWA.

Purview of a Transportation Specialist
In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, good analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills.
Responsibilities include, but are not limited to:
Communication with internal customers (LM, MM, EF, FC, S&OP, Trans Program, etc).
Exceptional written and verbal communication skills with the ability to create and present complex information clearly and concisely.
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
Strong analytical, mediation and problem resolution skills.
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
Understanding of process improvement techniques


Key job responsibilities
a. Deep dive skills with the data and producing analysis
b. Coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation
c. Deep dive on Operation and shipper escalations
d. Run defect reduction programs by coordinating with various cross functional teams
e. Develop reports
f. Execute pilots for improving experience

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL

PREFERRED QUALIFICATIONS

- Excellent interpersonal skills
- Demonstrated problem solving skills and analytical skills

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Posted: April 24, 2025 (Updated 4 days ago)

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