Transportation Specialist, SWA - Ops Integration

Amazon; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Transportation Specialist to enhance operational efficiency in a fast-paced environment. This role involves collaborating with various teams to address customer escalations and improve data visibility through effective analysis and process automation. The ideal candidate will possess strong analytical and problem-solving skills, along with a detail-oriented mindset. You'll have the opportunity to lead initiatives that drive significant improvements and create scalable solutions. Join a culture that values ownership and continuous learning, and contribute to delivering exceptional results for customers.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science or engineering.
• Experience with data analysis and process improvement techniques.

Responsibilities

• Drive improvements to visibility tools and processes for actionable data.
• Coordinate with stakeholders to resolve operational escalations.

Skills

Problem Solving

Analytical Skills

Communication Skills

Project Management

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Transportation Specialist, SWA - Ops Integration

This role is based in SWA.

Purview of a Transportation Specialist
In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, good analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills.
Responsibilities include, but are not limited to:
Communication with internal customers (LM, MM, EF, FC, S&OP, Trans Program, etc).
Exceptional written and verbal communication skills with the ability to create and present complex information clearly and concisely.
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
Strong analytical, mediation and problem resolution skills.
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
Understanding of process improvement techniques


Key job responsibilities
a. Deep dive skills with the data and producing analysis
b. Coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation
c. Deep dive on Operation and shipper escalations
d. Run defect reduction programs by coordinating with various cross functional teams
e. Develop reports
f. Execute pilots for improving experience

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL

PREFERRED QUALIFICATIONS

- Excellent interpersonal skills
- Demonstrated problem solving skills and analytical skills

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