Transportation Specialist, SWA- Ops Integration

Amazon; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Transportation Specialist to enhance operational efficiency in a rapidly growing environment. This role involves collaborating with various teams to solve customer escalations, analyze data, and implement process improvements. The ideal candidate will possess strong analytical and problem-solving skills, along with excellent communication abilities. You will be responsible for managing multiple priorities and driving initiatives that enhance the customer experience. If you are detail-oriented and passionate about operational excellence, this opportunity could be your next career move.

Qualifications

• Bachelor's degree in computer science, engineering, or statistics is required.
• Experience with Excel and SQL is essential.

Responsibilities

• Perform deep data analysis and produce actionable insights.
• Coordinate with stakeholders to resolve operational concerns.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Attention to Detail

Education

Bachelor's Degree in a Quantitative or Technical Field

Tools

Excel

SQL

Job description

Transportation Specialist, SWA- Ops Integration

This role is based in SWA.

Purview of a Transportation Specialist

In this role, the candidate will work with the business and operations teams to solve customer escalations, analyze historical results, and initiate programs — all in an environment of rapid growth and increasing complexity. The candidate will drive improvements to visibility tools, methods, and processes used by the team to increase the availability and granularity of actionable data for internal and external partners. The successful candidate must demonstrate significant ownership of customer issues and proactively initiate SOPs and process changes as needed. They should be passionate about their work, detail-oriented, and possess excellent problem-solving skills. Strong communication and customer-relationship skills, good analytical insight, and a customer advocacy mindset are essential. The candidate will aim for simple, scalable solutions to complex problems and have excellent project management skills.

Responsibilities include, but are not limited to:

1. Communicating with internal customers (LM, MM, EF, FC, S&OP, Trans Program, etc.).
2. Creating and presenting complex information clearly and concisely, demonstrating exceptional written and verbal communication skills.
3. Managing multiple, competing priorities with high attention to detail and minimal supervision.
4. Applying strong analytical, mediation, and problem resolution skills.
5. Supporting a culture of ownership and learning through demonstrated leadership and a bias towards action.
6. Collaborating effectively with remote and local management teams through clear formal and informal communication.
7. Understanding process improvement techniques.

Key job responsibilities:

1. Performing deep data analysis and producing insights.
2. Coordinating with stakeholders to resolve concerns by establishing SOPs and automation.
3. Investigating operation and shipper escalations.
4. Leading defect reduction programs by collaborating with cross-functional teams.
5. Developing reports.
6. Executing pilots to improve the customer experience.

Minimum qualifications:

• Bachelor's degree in a quantitative or technical field such as computer science, engineering, or statistics.
• Experience with Excel.
• Experience with SQL.

Additional skills:

• Excellent interpersonal skills.
• Proven problem-solving and analytical skills.

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