Transportation & Logistics Sr. Associate

United States - Therapak; Chorley; On-site; GBP 38,000 - 55,000; Full time

Job summary

Therapak in Chorley, UK is seeking a proactive Transportation & Logistics Senior Associate to ensure timely, compliant, and cost-efficient movement of clinical trial equipment worldwide. You will coordinate inbound shipments, manage customs duties, and liaise with sites, carriers, and brokers to support service delivery and targets.

Ideal candidates have strong transport coordination, customs and shipment management experience, with excellent communication and problem-solving skills for

Qualifications

• Experience in transportation, logistics, freight forwarding, import/export operations, or supply chain coordination is a plus.
• Strong understanding of international shipping documentation, customs processes, and transportation requirements.
• Experience coordinating shipments across multiple regions, including EU and international destinations.
• Ability to manage multiple priorities in a fast-paced operation.
• Attention to detail and accuracy with documentation and compliance records.
• Experience with ERP/transportation systems or similar platforms.
• Excellent organizational and administrative skills.

Responsibilities

• Prepare import and transportation documentation for EU and ROW shipments, ensuring compliance with customs and company requirements.
• Coordinate inbound transportation activities, arranging collections and transport bookings efficiently.
• Act as a key contact for clinical sites, carriers, freight forwarders, customs brokers, and internal stakeholders.
• Monitor shipments and resolve delays to ensure on-time delivery and returns of equipment.
• Provide freight quotations, shipping costs, invoices, and transport information to customers.

Skills

Transport coordination

Customs documentation

Shipment tracking

Communication

Problem solving

Excel

Stakeholder management

Tools

ERP systems

Transportation management systems

MS Office

Job description

Job Description Summary

Who We Are & What We Do

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation.

With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.

Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study.

From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

How will you make an impact & Requirement

Role Mission As a Transportation & Logistics Sr. Associate, you will play a critical role in ensuring the timely, compliant, and cost-effective movement of clinical trial equipment and materials across global supply chains. You will coordinate inbound shipments, manage customs and transportation requirements, and work closely with internal and external stakeholders to support exceptional service delivery and achieve operational performance targets.

Key Responsibilities

• Prepare import and transportation documentation for EU and Rest of World (ROW) shipments, ensuring compliance with customs, regulatory, and company requirements.
• Coordinate inbound transportation activities, arranging collections and transport bookings using the most efficient and cost-effective methods.
• Act as a key point of contact for clinical sites, carriers, freight forwarders, customs brokers, and internal stakeholders throughout the shipment lifecycle.
• Monitor and track shipments, proactively identifying and resolving delays to ensure on-time delivery and return of equipment.
• Provide accurate freight quotations, shipping costs, commercial invoices, and transportation information to internal and external customers.
• Liaise with Exporters of Record (EORs), customs agents, brokers, carriers, and freight forwarders to ensure smooth shipment execution.
• Maintain accurate shipment records within ERP systems, compliance files, and departmental tracking tools.
• Verify transportation and freight invoices, ensuring charges align with agreed quotations, contracts, and applicable rates.
• Manage shared mailboxes, ensuring enquiries are handled promptly, accurately, and in line with service level expectations.
• Escalate issues appropriately and communicate shipment status updates to stakeholders across the business.
• Support continuous improvement initiatives aimed at enhancing efficiency, compliance, and customer experience.
• Provide administrative and operational support to the wider logistics and supply chain team as required.

What We're Looking For

We're looking for a proactive and detail-oriented logistics professional who thrives in a fast-paced, customer-focused environment. You will have strong transportation, customs, and shipment coordination experience, combined with excellent communication and problem-solving skills. This role is ideal for someone who enjoys managing multiple priorities while ensuring outstanding service and operational excellence.

Essential skills and experience:

• Previous experience in transportation, logistics, freight forwarding, import/export operations, or supply chain coordination is a plus
• Strong understanding of international shipping documentation, customs processes, and transportation requirements.
• Experience coordinating shipments across multiple regions, including EU and international destinations.
• Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
• Strong attention to detail and commitment to accuracy when handling documentation and compliance records.
• Experience working with ERP systems, transportation management systems, or similar operational platforms.
• Excellent organisational and administrative skills.
• Strong communication and stakeholder manage ment skills, with the ability to collaborate across departments and with external partners.
• Experience tracking shipments, resolving transportation issues, and proactively communicating updates.
• Ability to work independently and use initiative to resolve operational challenges.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

Desirable (but not essential):

• Experience within clinical trials, life sciences, healthcare, pharmaceutical, or medical device industries.
• Knowledge of customs regulations, import/export compliance, and Incoterms.
• Experience working with freight carriers, customs brokers, and global logistics providers.
• Familiarity with GDP (Good Distribution Practice) or other regulated supply chain environments.
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