Clinical Operations Support Associate

United States - Therapak; Chorley; On-site; GBP 24,000 - 32,000; Full time

Job summary

United States - Therapak in Chorley is seeking a detail-oriented Logistics Import Team Administrator to ensure accurate and timely invoicing for completed services. You will work with Logistics, Finance, and operations to maintain billing accuracy and deliver insights.

This is a 12-month fixed-term contract, with a focus on driving efficiency, reporting, and continuous improvements across global supply chains.

Qualifications

• Experience in invoicing, billing, finance administration, sales administration, or logistics administration.
• Strong attention to detail with a commitment to accuracy and data quality.
• Experience reviewing, processing, and validating financial or operational documents.
• Strong analytical skills to identify trends, discrepancies, and root causes.
• Excellent organisational and time management skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Experience maintaining accurate records and supporting reporting activities.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Demonstrated ability to collaborate effectively across multiple teams and departments.
• Continuous improvement mindset with a focus on process optimisation and efficiency.

Responsibilities

• Raise invoices accurately and efficiently for completed services.
• Review invoicing documentation to ensure information is complete and ready for submission.
• Maintain a high level of attention to detail to minimise invoicing errors and delays.
• Monitor and analyse invoice approval failures, identifying trends and root causes.
• Investigate invoicing discrepancies and collaborate with relevant teams for corrective actions.
• Produce regular reporting on invoicing performance and key metrics.
• Maintain accurate invoicing records, supporting documentation, and audit trails.
• Support weekly, monthly, and ad hoc reporting requirements with accurate invoicing data.
• Identify opportunities to improve invoicing accuracy, efficiency, and process performance.
• Participate in continuous improvement initiatives and departmental projects.
• Support the wider Logistics team with administrative and operational tasks.
• Undertake additional duties as reasonably required to support business needs.

Skills

Invoicing

Billing

Finance administration

Sales administration

Logistics administration

Attention to detail

Data quality

Document validation

Analytical skills

Time management

Excel

Communication

Independence

Record keeping

Problem solving

Cross-team collaboration

Process improvement

Tools

ERP systems

Invoicing platforms

Financial management systems

Job description

Job Description Summary

Who We Are & What We Do

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life-changing innovation.

With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high-quality products and tailored solutions that our customers trust.

Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.

How will you make an impact & Requirement

Role Mission

As a Logistics Import Team Administrator, you will play a key role in ensuring the accurate and timely generation of invoices for completed services, supporting both operational efficiency and financial performance. You will help maintain high levels of billing accuracy, provide valuable invoicing insights to management, and contribute to continuous improvement initiatives across the business.

Working closely with Logistics, Finance, and operational teams, you will help ensure billing processes are completed efficiently, issues are resolved quickly, and reporting is delivered accurately.

Compliant, and cost-effective movement of clinical trial equipment and materials across global supply chains.

This is a 12 months fixed term contract.

Key Responsibilities

• Raise invoices accurately and efficiently for completed services in line with company procedures and customer requirements.
• Review invoicing documentation to ensure all required information is complete, accurate, and ready for submission.
• Maintain a high level of attention to detail to minimise invoicing errors, rework, and billing delays.
• Monitor and analyse invoice approval failures, identifying trends, root causes, and opportunities for improvement.
• Investigate invoicing discrepancies and collaborate with relevant teams to implement corrective actions.
• Produce regular reporting on invoicing performance, invoice values, and key operational metrics.
• Maintain accurate invoicing records, supporting documentation, and audit trails.
• Support weekly, monthly, and ad hoc reporting requirements by providing accurate invoicing data and analysis.
• Identify opportunities to improve invoicing accuracy, efficiency, and overall process performance.
• Participate in continuous improvement initiatives and departmental projects.
• Support the wider Logistics team with administrative and operational tasks as required.
• Undertake additional duties as reasonably requested to support business and customer needs.

What We're Looking For

We're looking for a highly organised and detail-oriented professional who enjoys working with data, processes, and financial information. You will be proactive, analytical, and committed to delivering high levels of accuracy while managing multiple priorities. This role is ideal for someone who takes ownership of their work and continually looks for ways to improve processes and performance.

Essential skills and experience:

• Previous experience in invoicing, billing, finance administration, sales administration, logistics administration, or a similar role is a plus.
• Strong attention to detail with a commitment to accuracy and data quality.
• Experience reviewing, processing, and validating financial or operational documentation.
• Strong analytical skills with the ability to identify trends, discrepancies, and root causes.
• Excellent organisational and time management skills, with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Experience maintaining accurate records and supporting reporting activities.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Demonstrated ability to collaborate effectively across multiple teams and departments.
• Continuous improvement mindset with a focus on process optimisation and efficiency.

Desirable (but not essential):

• Experience working within a logistics, transportation, supply chain, or operational environment.
• Familiarity with ERP systems, invoicing platforms, or financial management systems.
• Experience producing KPI reports, financial reports, or operational performance metrics.
• Understanding of invoice approval workflows and financial controls.
• Experience identifying and implementing process improvements.
• Knowledge of compliance, audit, or record-retention requirements.
• Experience supporting month-end financial activit