Transport Supervisor (Final Mile)

HelloFresh; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym membership

Bupa private medical insurance

Mental health first aiders

Nursery support scheme

Cycle to work scheme

Group Life Assurance

Job summary

HelloFresh is looking for a Home Delivery Coordinator to lead our day-to-day delivery operations. This role involves managing DSPs, overseeing efficiency, and ensuring quality service that meets customer satisfaction. You will leverage data analysis tools to identify trends and implement improvements.

Candidates should have experience in logistics or similar fields and strong problem-solving skills. We offer a range of benefits, including generous discounts on meal boxes and private medical insurance.

Qualifications

• Experience in home delivery operations or a similar logistics/transport role.
• Ability to manage day-to-day operations with multiple variables.
• Proven experience in team management.

Responsibilities

• Oversee daily delivery operations to ensure all routes are efficiently covered.
• Monitor live delivery systems and address operational challenges.
• Prepare and present regular performance reports.

Skills

Organisational skills

Data analysis

Relationship management

Problem-solving

Tools

Excel

Google Sheets

Job description

About the Team

The Home Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day to day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a number of variables, from ensuring route coverage to maintaining service quality aligned with our promise to customers. The Home Delivery Coordinator leverages multiple systems, including live tracking, EPOD (Electronic Proof of Delivery) monitoring, and data analysis tools, to identify trends, rectify errors, and improve overall performance. The role will foster strong relationships with DSPs, internal logistics teams, and key stakeholders across the business, keeping our customers at the heart of everything we do. The Home Delivery Coordinator will exemplify a hands on, problem solving mindset, a commitment to learning and an egoless, collaborative approach while relentlessly prioritising for long term success.

What You Will Be Doing

• Oversee daily delivery operations, ensuring all routes are covered efficiently by DSPs.
• Monitor live delivery systems and address any operational challenges in real-time.
• Review EPOD images and performance data to ensure service quality aligns with customer expectations.
• Escalate unresolved or critical issues to appropriate DSPs or internal management.
• Identify, analyse, and implement solutions for recurring operational challenges.
• Use data tools (e.g., Excel) to analyse trends, identify errors, and uncover opportunities for improvement.
• Prepare and present regular performance reports, highlighting key insights and actionable recommendations.
• Maintain cost awareness in all operational decision‑making and improvement initiatives.

Who You Are

• Experience in home delivery operations or a similar logistics/transport role.
• Demonstrated ability to manage day‑to‑day operations with multiple variables.
• Exceptional organisational and time management skills.
• Proficiency in data analysis tools (e.g., Excel, Google Sheets).
• Strong analytical and problem‑solving skills.
• Strong ability to build partnerships with internal and external stakeholders.
• Excellent relationship management and communication abilities.
• Proven experience in team management.

What You Will Get In Return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location

HelloFresh, 1, Holme Lane, Spondon, Derby DE21 7HW

Shifts

Any five days out of seven, day shifts, will include at least one weekend day.

Eligibility

To be considered for this role, you’ll need to have the independent right to work in the UK, as we’re unfortunately unable to provide sponsorship at this time.