Transport Specialist - Carrier Management

Jingdong Development France; Bedford; On-site; GBP 42,000 - 65,000; Full time

Job summary

JINGDONG Logistics in Bedford, UK, is seeking an experienced Transport Specialist to oversee carrier management and outbound transportation operations at our Bedford warehouse. You will coordinate B2B and B2C shipments, manage day-to-day communications with parcel, pallet, freight and last-mile carriers, and lead a small transportation team.

Fluent English and Mandarin Chinese are required. The role emphasizes strong transport knowledge, stakeholder management, and timely carrier performance

Qualifications

• Experience in carrier management and outbound transport.
• Ability to manage multiple carrier relationships and SLA compliance.
• Strong coordination between warehouse and transport teams.

Responsibilities

• Oversee daily B2B and B2C outbound transportation activities from the Bedford warehouse.
• Plan and coordinate parcel, pallet, freight and last-mile collections according to order volume and deadlines.
• Allocate shipments to suitable carriers based on service, capacity and cost.
• Monitor shipment progress and manage collection failures, delays, and returns.
• Lead a small transportation operations team and drive continuous improvement.

Skills

Carrier management

Transportation operations

Stakeholder management

B2B and B2C logistics

English

Mandarin Chinese

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line- haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description

Job Title: Transport Specialist - Carrier Management

Location: Bedford, UK

Department: Transportation / Supply Chain

Employment Type: Full-time, Permanent

Language Requirement: Fluent English and Mandarin Chinese

Working Arrangement: On-site; flexibility to support operational shifts and peak periods may be required

Role Overview

We are seeking an experienced and hands-on Transport Specialist to oversee carrier management and outbound transportation operations at our Bedford warehouse.

The role will coordinate both B2B and B2C outbound shipments, manage day-to-day communication and performance with parcel, pallet, freight and last-mile carriers, and lead a small transportation operations team.

The successful candidate will work closely with the warehouse outbound team to ensure an accurate and controlled handover of goods, timely carrier collections and effective resolution of operational exceptions. This position requires strong transportation knowledge, excellent stakeholder-management skills and the ability to communicate fluently in both English and Mandarin Chinese.

Key Responsibilities

Transport Operations

• Oversee daily B2B and B2C outbound transportation activities from the Bedford warehouse.
• Plan and coordinate parcel, pallet, freight and last-mile collections according to order volume, service requirements and operational cut-off times.
• Allocate shipments to suitable carriers based on service type, capacity, cost, delivery requirements and operational performance.
• Ensure vehicles and carriers arrive as scheduled and that all shipments are dispatched within the required timeframes.
• Monitor shipment progress and proactively manage collection failures, delays, missed scans, delivery exceptions, damages, losses and returns.
• Support peak-period planning, contingency arrangements and urgent or ad-hoc transport requirements.

Carrier Management

• Act as the main operational contact between the Bedford warehouse and contracted carriers.
• Maintain effective daily communication with carrier account managers, depots, drivers and control teams.
• Conduct regular carrier performance reviews covering on-time collection, on-time delivery, scanning compliance, loss and damage, claims, customer complaints and service failures.
• Escalate recurring issues and drive carriers to provide root-cause analysis and corrective action plans.
• Support carrier onboarding, operational testing, service changes and the implementation of new transport solutions.
• Verify that carriers follow agreed SOPs, service requirements, safety standards and contractual obligations.
• Work with procurement and management teams to support carrier reviews, cost control and continuous improvement.

Warehouse Handover and Dispatch Control

Work closely with the warehouse outbound team to align picking, packing, staging, loading and carrier collection schedules.

Establish and maintain a clear handover process between warehouse and transportation teams.

Confirm shipment quantities, pallet or parcel counts, labels, manifests and supporting documentation before goods are released.

Ensure all physical handovers and system