Transport Returns Operative-12 Month FTC

ao.com; Crawley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme (5%+)

Healthcare Cashback Scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adop

Expression of wish service

Make a difference days (x2 charity)

Share-save Scheme

Job summary

AO.com is hiring for a full-time role within our transport/logistics team in the UK. You will debrief drivers, inspect vehicles for safety, report defects, and communicate daily route issues. The role includes loading/unloading support, returns handling, and maintaining depot reports.

The position is a 12-month fixed-term contract with a 40.25-hour week, operating 10:00 to 22:00 on a 4 on/4 off shift pattern. Salary is £28,255.50 per annum, with a pension and benefits package.

Qualifications

• An understanding of transport legislation and logistics operations is desirable.
• Ability to respond quickly and effectively to operational challenges.
• Strong verbal and written communication skills.
• Competent use of Microsoft Excel and Microsoft Office tools.
• Confident addressing vehicle-related concerns with drivers in a constructive manner.

Responsibilities

• Debrief drivers and inspect returning vehicles for compliance and safety.
• Report defects, damages, or safety concerns promptly.
• Communicate effectively with drivers regarding daily routes and operational issues.
• Assist with loading and unloading vehicles as needed.
• Manage returns documentation and perform related administrative tasks.
• Update depot performance statistics and contribute to daily reporting.

Skills

Transport legislation

Communication skills

Excel proficiency

Driver liaison

Microsoft Office

Tools

Microsoft Excel

Microsoft Office

Job description

About The Role

Join AO-Where Your Career Journey Begins! We're passionate about delivering exceptional service, and our people are at the heart of everything we do.

Salary: £28,255.50 per annum

Hours: 40.25 hours per week

Shift Pattern: 4 on 4 off

Start/Finish time: 10.00am - 10:00pm

Job Type: Full time 12 Month Fixed Term Contract

Here’s what you can expect to be doing

• Debrief drivers and inspect returning vehicles for compliance and safety.
• Report defects, damages, or safety concerns promptly.
• Communicate effectively with drivers regarding daily routes and operational issues.
• Assist with loading and unloading vehicles as needed.
• Manage returns documentation and perform related administrative tasks.
• Update depot performance statistics and contribute to daily reporting.

A few things about you

• An understanding of transport legislation and logistics operations is desirable.
• Ability to respond quickly and effectively to operational challenges.
• Strong communication skills (Verbal and Written).
• Competent use of Microsoft, particularly Excel.
• Confident in addressing vehicle-related concerns with drivers in a constructive manner.

Our Benefits

• 24 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page