Transport Planning & Operations Specialist

Pertemps Bond; Stoke-on-Trent; On-site; GBP 26,000 - 35,000; Full time

Job summary

Pertemps Bond in Stoke-on-Trent is seeking a Transport Planner to plan, coordinate, and manage daily vehicle operations across general haulage and consolidation services.

You will create daily transport plans for the HGV fleet, liaise with drivers, and use TMS systems to maintain accurate records and ensure compliance with transport legislation. This role focuses on efficiency, profitability, and top-tier customer service.

Qualifications

• Candidates will be responsible for planning, coordinating and managing daily transport operations.
• Experience in road haulage planning and driver coordination is desirable.
• Strong knowledge of transport compliance and customer communication is required.

Responsibilities

• Create and manage daily transport plans for HGV fleet, ensuring efficient vehicle and driver utilisation.
• Plan cost-effective delivery and collection schedules while maintaining compliance with transport legislation.
• Maximise profitability through effective load consolidation across multiple customer requirements.
• Utilise local geographical knowledge to optimise routes and improve operational efficiency.
• Depart all drivers each morning with complete and accurate route plans and instructions.
• Prepare and produce vehicle manifests, load manifests, and associated customer documentation.
• Ensure priority loading lists and operational handovers are printed and communicated appropriately.
• Monitor transport operations throughout the day and adjust plans as required to meet service commitments.
• Liaise closely with drivers regarding daily schedules, operational challenges, and customer requirements.
• Identify recurring route issues through driver feedback and incorporate local knowledge into future planning.
• Manage driver availability issues, including: Driver absences, Non-attendance, Vehicle defects, Vehicle breakdowns, Last-minute operational changes.
• Source agency driver covers when required.
• Re-plan deliveries and collections quickly in response to operational disruptions.
• Assist with driver debrief processes and related administrative duties.
• Provide proactive communication to customers regarding: Delivery progress, Collection status, ETAs, Service disruptions, Delivery exceptions.
• Handle customer concerns, escalations, and service-related enquiries professionally and efficiently.
• Respond to incoming messages and queries through Contrado and other communication systems.
• Ensure all incoming customer and operational telephone calls are managed promptly and effectively.
• Utilise Transport Management Systems (TMS), including Haultech and Contrado, to: Plan routes, Allocate vehicles and drivers, Record operational data, Maintain accurate transport records.
• Update Contrado and Haultech with relevant notes and operational information.
• Ensure redelivery and return jobs are entered accurately, including correct delivery dates and customer information.
• Maintain accurate documentation and records in line with company procedures.
• Ensure compliance with all applicable legislation, including: Driver Hours Regulations, Tachograph Regulations, Working Time Directive, Vehicle weight restrictions, Road transport compliance requirements.
• Monitor and support vehicle maintenance scheduling requirements.
• Track and analyse key operational KPIs, including: On-time delivery performance, Vehicle utilisation, Fuel efficiency, Cost per mile.
• Identify trends and opportunities for operational improvements and cost reduction.
• Work collaboratively with: General Haulage Planning Team, Palletline Planning Team, Warehouse Operations, Customer Service Department, Transport Management.
• Identify periods of excess volume and support effective resource planning through vehicle allocation and subcontractor utilisation when necessary.
• Develop skills across both General Haulage and Palletline operations to provide wider team support and operational resilience.
• Support colleagues across planning functions during periods of absence, holiday cover, or increased workload.

Skills

Transport planning

Fleet coordination

Driver liaison

TMS usage

Route optimisation

Customer communication

KPI analysis

Tools

Haultech

Contrado

Job description

Pertemps Bond in Stoke-on-Trent is seeking a Transport Planner to plan, coordinate, and manage daily vehicle operations across general haulage and consolidation services.

You will create daily transport plans for the HGV fleet, liaise with drivers, and use TMS systems to maintain accurate records and ensure compliance with transport legislation. This role focuses on efficiency, profitability, and top-tier customer service.