Transport Planning Administrator

Menzies Distribution Solutions; Wakefield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Volunteer day

Pension scheme

Healthcare discounts

Job summary

Menzies Distribution Solutions is looking for an experienced Transport Planning Administrator to join our Central Planning Centre in Normanton, Wakefield. You will support the smooth running of the operation, reporting to the Planning Centre Manager, and maintain accurate KPI reporting and system processes within the transport planning environment.

We value strong administrator skills, excellent communication, meticulous data handling and a professional telephone manner as you will be the point

Qualifications

• Good communication skills essential; empathy with customers.
• Strong knowledge of TMS systems and related portals.
• Excellent written and verbal communication required.
• Experience in report writing and KPI reporting for Planning Centre.

Responsibilities

• Be point of contact for customer and depot delivery queries.
• Ensure queries are handled promptly and professionally.
• Support planning team with system processes and KPI reporting.
• Maintain TMS and pallet network portals; apply costs to orders.
• Foster relationships across network sites and escalate issues when needed.
• Support Continuous Improvement processes to enhance performance and safety.

Skills

Communication skills

Analytical skills

Numeracy skills

Time management

Organisational skills

People skills

Tools

ESP

GTS

Alliance

Transporeon

Microlise

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Transport Planning Administrator

Menzies Distribution are looking for an experienced Transport Planning Administrator to join our team at our Central Planning Centre in Normanton, Wakefield. The purpose of this role is to support and assist in the smooth and efficient running of the operation within the planning Centre. Reporting to the Planning Centre Manager, a strong administrator with excellent inter-personal skills, keen attention to detail and a passion for system process and accurate reporting within the transport industry are critical traits required for this role. A professional and positive telephone manner is essential for this position.

The Details

• Salary: £30,000 Per Annum
• Shift Pattern: Monday to Friday
• Hours: 08:00 - 16:00
• Hours Per Week: 40 Hours
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (will include but not be limited to)

• Point of contact for customer and depot delivery queries.
• Ensure customer queries and issues are dealt with in a timely and professional manner.
• Supporting planning team in administering system processes and KPI reports
• Accurate maintenance of the TMS and Pallet network portals
• Applying correct costs to orders put through pallet network
• Maintain and expand a pro-active relationship with other sites within the network
• Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
• Maintain data security and integrity in line with Business needs.
• Creation of departmental KPI reports
• Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

Key Experience and Qualifications:

• Good communication skills are essential with the ability to express empathy with customers
• Strong knowledge of TMS systems (ESP/GTS/Alliance/Transporeon/Microlise or similar)
• Excellent written and verbal skills are essential.
• Report writing and maintenance on Planning Centre activity
• Familiar with Microsoft Word, Excel and Powerpoint.
• A desire to develop financial and operational knowledge within the industry to progress within the team

Technical skills and behavioral competencies

• Good spoken and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Confident individual with the ability to think quickly on your feet and confidently make decisions and can challenge when the need arises and at the appropriate level.
• Good organisational and time management skills
• Good ’people skills’ for working with a range of colleagues and customers.
• A professional manner
• Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Benefits

• Time For You:Relax with 28 days of holiday inclusive of bank holidays.
• Give Back:Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others:Celebrate special moments with Value Awards and Driver of the Year Awards.
• Your Future:Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts:Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training:Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness:Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.