Operational Support Manager

Menzies Distribution Solutions Ltd; England; Remote; GBP 50,000 - 61,000; Full time

Benefits offered by this job

28 days holiday inclusive of bank

Volunteer day

Pension scheme

Healthcare discounts

Training & development

Health & wellbeing programme

Job summary

Menzies Distribution Solutions Ltd is seeking an Operational Support Manager to lead continuous improvement and change initiatives across the business. You will develop processes, training, and governance to strengthen operational control and standardise reporting.

The role requires a proactive approach, strong stakeholder engagement, and the ability to drive performance improvements using best-practice methodologies.

Qualifications

• Experienced Logistics professional, graduate or with relevant qualifications.
• Strong facilitator, able to engage people and teams.
• Ability to challenge the status quo and drive for business excellence.
• To be proactive and work under own initiative to form solutions to potential problems with the ability to make decisions instantaneously.
• Previous experience of managing a budget.
• Strong negotiating and reasoning skills.
• IT Literate (Microsoft Outlook, Word, and Excel).
• Strong presentation skills and IT skills.

Responsibilities

• Manage & support an effective operational process, ensuring integrity of customer/supplier service requirements.
• Manage commercial aspects of a transport operation to meet profit and service/quality targets.
• Uphold and maintain high Health & Safety standards.
• Review/introduce core process and procedures across depots in the region.
• Identify opportunities to reduce empty running and improve efficiency.
• Establish reporting tools, committees and best-in-class standards across the business.
• Act as an improvement champion to the business, providing effective communication between stakeholders.
• Ensure improvement processes are documented to support quality programme.
• Deliver training on improvement tools and methodologies.
• Utilise management information to target improvements and evidence value.
• Establish strong relationships with Operations and Central Functions.
• Drive business improvement projects to improve costs, quality and service.
• Ensure improvements comply with health & safety legislation.
• Seek opportunities for self-development.

Skills

Logistics professional

Facilitation

Budget management

Negotiation

IT literacy

Project management

Communication

Leadership

Problem solving

Team motivation

Professional manner

Education

Graduate qualification

CPC holder

Tools

Microsoft Outlook

Word

Excel

Job description

Menzies Distribution Solutions are currently looking to recruit anOperational Support Manager.Responsible for supporting the business to deliver continuous improvement, change management and general operational support across all activities by facilitating specific business improvement initiatives using best practice toolkits, company process, procedure and methodology.The job holder will help support the business to identify, develop and maintain consistency and standardisation of performance based upon strong process management.Support the operational teams in the development of process, training, development and provide non-core support to facilitate change and strengthen operational control.Critical to this role is the need to understand the business challenges and work with the operational leads to improve standard reporting tools and techniques.There is a need to evaluate the current ways of working to improve and implement change. This role will utilise management information to target business improvement and evidence the resulting value.Key to the role is developing strong relationships with stakeholders – such as Operations and Central Functions in order to provide effective and impactful information.

This role will be spread across many levels as the business needs dictate, flexing to ensure the highest level of support and delivering commercial and customer focus.

The Details:

• Salary: £55,000 Per Annum
• Shift Pattern:Monday to Friday
• Hours Per Week: 48 Hours
• Location: Homebased
• The role will be predominantly cover the associated transport for the warehousing network across the South of England
• Monthly Pay

Key Duties and Accountabilities (will include but not be limited to):

• Manage & support an effective operational process, which ensures integrity of customer / suppliers service requirements
• Manage commercial aspects of a transport operation to meet profit and service/quality targets
• Uphold and maintain highest standards of Health & Safety
• Review/introduce core process and procedures in all depots across the region
• Consider the operational movements in the context of the Menzies network and seek opportunities to reduce empty running and improve efficiency
• Promote effective and efficient standards of work, in order tocomply with transport legislation, company policy and Health & Safety legislation
• Create an effective working environment building a diverse, well- balanced team
• Create and deliver training as needed
• Support HR and depot managers to roll out key competencies via skills matrix
• Support other Menzies functions where required
• Support the operational leads and act as their delegate as needed in order tomaintain focus and consistency across the operational arena
• Evaluate and review all current reporting tools and seek ways to improve. Establish committees/steering teams, identify and agree the best in class reporting tools, techniques, standards, measurements and accreditations to implement across the business. These will include but are not limited to: 5’s, BRC,DTAS. 6 Sigma, Lean, Root Cause Analysis and Value Stream Mapping. Ensure these are communicated and adhered to
• Act as an improvement champion to the business, providing effective communication and interface between all stakeholders within the division
• Ensure all improvement processes are properly documented to support the Company’s quality programme
• Facilitate or deliver training on the understanding and use of improvement tools, techniques and methodology to improve understanding within the business
• Utilise management information to target business improvements and evidence the resulting value through reported KPI’s
• Establish strong relationships with all key stakeholders, working effectively and cooperatively with Operations and Central Functions
• Identify and drive business improvement projects to improve costs, quality and service
• Ensure all improvement recommendations are consistent with the Company’s duty of care in respect of employment and health and safety legislation
• Seek opportunities for self-development

Key Experience and Qualifications:

• Experienced Logistics professional, graduate or with relevant qualifications
• Experience of business implementation
• Strong facilitator, able to engage people and teams
• Ability to challenge the status quo and drive for business excellence
• To be proactive and work under own initiative to form solutions to potential problems with the ability to make decisions instantaneously
• Previous experience of managing a budget
• Strong negotiating and reasoning skills
• IT Literate (Microsoft Outlook, Word, and Excel)
• Highly competent and strong organisational ability
• Fully competent in the management of health & safety
• Strong presentation skills
• The ability to motivate a team
• Professional manner
• CPC holder
• Good project management skills
• Strong written, oral and communication skills
• Strong presentation & IT skills

Technical skills and behavioural competencies:

• Customer Focused
• Excellent communication skills
• Good Business acumen, with the ability to produce and understand Finance and Management Reporting
• Planning and organising
• Flexibility and Adaptability
• Problem solving and decision making
• Continually improving
• Maintains a positive attitude in a fast paced environment
• Engaging with stakeholders
• Problem solving and decision making
• Able to work on initiative
• Able to communicate at all levels within the operation
• Hands on approach to problem solving in a transport environment

Site / Customer Specific Duties:

As directed on a project by project basis to suit the needs of the business

Benefits

• Time For You:Relax with 28 days of holiday inclusive of bank holidays.
• Give Back:Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others:Celebrate special moments with Value Awards and Driver of the Year Awards.
• Your Future:Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts:Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training:Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness:Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.