Transport Operator

Menzies Distribution Solutions Ltd; Scunthorpe; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

Volunteer day

Value Awards and Driver of the Year

Pension scheme

Healthcare discounts

Training opportunities and CPC

EE mobile discount 20%

Job summary

Menzies Distribution Solutions is seeking an experienced Transport Operator in Scunthorpe to support the Transport Manager with transport administration. The role requires handling customer queries, preparing paperwork and data reporting in a fast-paced environment.

Reporting to the Transport Manager, you will work afternoon shifts from 14:00 to 22:00, 40 hours per week, with a focus on accuracy, timely communication and teamwork to improve stakeholder experience.

Qualifications

• Previous Transport experience
• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience
• Good numeric skills – including accuracy

Responsibilities

• Engage all external and internal customers by communicating in a friendly and professional manner.
• Answering and responding to all incoming calls in a prompt and polite manner.
• Ensure all queries or concerns are dealt with in a professional, friendly manner.
• Liaising with the management team to ensure smooth operation of the transport department.
• Ensure inbound/outbound paperwork is completed promptly and accurately.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as required.
• Undertake administrative and filing duties for the Transport Department.
• Handle customer orders with quality, accuracy and delivery timelines.
• Maintain a proactive customer and supplier relationship.
• Deal with customer and supplier enquiries and complaints from investigation to closure.
• Ensure work is accounted for and charging / auditable trails are in place.
• Support Continuous Improvement and data entry on internal systems.

Skills

Transport experience

Customer service

Numeracy skills

Computer literacy

Tools

Microsoft Office

Job description

Menzies Distribution Solutions are looking for an experienced Transport Operator to join our team in Scunthorpe.Reporting to the Transport Manager you will provide full support to the Transport Manager with regards to all transport administration. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible. Accounting administration would be an advantage.

The Details

• Salary: £28,148.30 Per Annum / £13.53 Per Hour
• Shift Pattern: Monday to Friday Afternoons
• Hours: 14:00-22:00
• Hours: 40 Hours Per Week
• Monthly Pay

Key Duties and Accountabilities (will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Ensure all inbound/outbound paperwork is completed promptly and accurately
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
• Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
• Maintain and expand an excellent pro active relationship with existing customers and suppliers.
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
• Maintain data security and integrity in line with business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices
• Maintain a safe working environment that complies with all aspects of the company’s H & S Policy

Key Experience and Qualifications:

• Previous Transport experience
• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience
• Good numeric skills – including accuracy

Technical skills and behavioral competencies:

• Well developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organizational skills

Benefits

• Time For You:Relax with 28 days of holiday inclusive of bank holidays.
• Give Back:Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others:Celebrate special moments with Value Awards and Driver of the Year Awards.
• Your Future:Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts:Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training:Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness:Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.