Transport Planner: Fast-Paced Logistics in Norwich

Kinaxia Logistics & Fulfilment; Norwich; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Company Pension Scheme

Uniform and PPE provided

Employee Assistance Programme

Loyalty Awards (5, 10, 15, 20, 30, 40)

Employee discounts

Job summary

Kinaxia Logistics & Fulfilment in Norwich is seeking an experienced Transport Planner to join a busy transport operation. The role focuses on planning and coordinating daily collections and deliveries, maximizing fleet utilisation and maintaining high service standards for customers.

The successful candidate will use TMS and internal IT systems to manage operations, liaise with the Workshop for vehicle availability, and communicate daily plans to drivers.

Qualifications

• Previous experience in a Transport Planner or similar logistics planning role.
• Good knowledge of UK road transport legislation, including Driver Hours and Working Time Regulations.
• Excellent geographical knowledge of the UK road network.
• Strong organisational and problem-solving skills.
• Ability to prioritise workloads and work effectively under pressure.
• Excellent communication skills with customers and colleagues.
• Proactive attitude with a focus on delivering exceptional customer service.

Responsibilities

• Plan and execute daily collection and delivery schedules using the most efficient and cost-effective methods.
• Maximise fleet utilisation by allocating drivers, vehicles and trailers effectively while meeting customer requirements.
• Use Transport Management Systems (TMS), customer portals and internal IT systems to manage transport operations efficiently.
• Liaise closely with the Workshop to ensure vehicle and trailer availability, incorporating maintenance schedules into operational plans.
• Communicate daily transport plans clearly to drivers and the wider transport team to ensure efficient execution.
• Manage staffing levels, including agency drivers where required, to ensure customer commitments are consistently met.
• Build strong relationships with customers, communicating proactively regarding schedules, delays and operational updates.
• Plan and coordinate next-day operations, process customer bookings and provide transport quotations where required.
• Support colleagues through cross-training and provide operational cover when necessary.
• Identify opportunities to improve operational efficiency and contribute to continuous improvement initiatives.
• Maintain high standards of housekeeping and comply with all Health & Safety policies and procedures.

Skills

Transport planning

Customer service

Communication

Organisational skills

Problem solving

Tools

TMS

Internal IT systems

Job description

Kinaxia Logistics & Fulfilment in Norwich is seeking an experienced Transport Planner to join a busy transport operation. The role focuses on planning and coordinating daily collections and deliveries, maximizing fleet utilisation and maintaining high service standards for customers.

The successful candidate will use TMS and internal IT systems to manage operations, liaise with the Workshop for vehicle availability, and communicate daily plans to drivers.