Transport Planner

Smiths; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise familiale en pleine croissance, Smiths, recherche un Transport Planner pour son équipe de Commercial Waste Operations. Le candidat idéal aura au moins un an d'expérience en planification, sera capable de communiquer efficacement et de superviser les conducteurs tout en maintenant une satisfaction client élevée. Des formations complètes seront assurées, garantissant un environnement de travail soutenu par des valeurs familiales.

Benefits

Life Assurance Scheme

Free on-site Parking

Annual Salary Review

Employee discount (50% on Skip Hire)

Progression opportunities

24 hour unlimited access to mental health support

Qualifications

• Au moins 1 an d'expérience dans un rôle de planification.
• Compétence à communiquer efficacement avec les clients et les conducteurs.

Responsibilities

• Planification des itinéraires pour les véhicules de déchets commerciaux.
• Maintenir la satisfaction des clients et résoudre les problèmes sur le terrain.
• Gérer les performances des conducteurs et leurs horaires.

Skills

Route planning

Customer Service

Driver management

Job description

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Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

Hours: 4.00am-1.30pm

We are now seeking an experienced Transport Planner to join our Commercial Waste Operations team. You will be working from our Operations hub at Moreton Valence (Gloucester). You will be required to assess and put together the best routes for our Commercial Waste vehicles ensuring that efficiency and logic drives decision making. You will need to ensure that customer satisfaction is maintained throughout. You will also need to be confident speaking to customers and drivers.

Full training will be provided but the successful candidate will have at least 1 years experience in a planning role.

What can we offer you?

• Life Assurance Scheme
• Free on-site Parking
• Annual Salary Review
• Employee discount (50% on Skip Hire, other discounts on group services)
• Progression opportunities
• 24 hour unlimited access to mental health support

Responsibilities for the job role:

• Route planning - ensure that rounds are running efficiently and effectively, resolve any issues on your designated rounds and ensure that customer satisfaction is maintained.
• Maintain regular communication with drivers
• Regularly review routes and make adjustments as required.
• Keep drivers informed of lorry inspection dates
• Driver management - brief and debrief with drivers, monitor driver hours and driver performance including adherence to schedules and driving behaviour.
• Support drivers with on-road issues (e.g. missed collections, access problems).
• Customer Liaison - Respond to commercial waste client queries related to collections, missed services, or scheduling.
• Maintain accurate customer service records and update service plans as needed.
• Regular communication with Commercial Waste administration team to assist with resolving queries.
• Respond to service disruptions (e.g. vehicle breakdowns, driver shortages) with contingency plans.
• Communicate with customers about delays or changes proactively.

What are our core values?

If these values align with yours you are in the right place!

• Honesty - We believe that honesty in all matters is the best policy.
• Family values - We operate as a family unit with high moral standards, discipline and respect.
• Hardworking - We are certain that nothing is impossible if you work hard enough at it.
• Reliability - We pride ourselves on not letting people down and being true to our word.
• Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.