Transport Officer

Hertfordshire County Council; Stevenage; On-site; GBP 27,694 - 31,022; Full time

Job summary

A local government authority is seeking a Transport Officer to assess transport eligibility for vulnerable young people. The role involves collaborating with families and professionals while providing excellent customer service. Candidates must possess strong communication skills and a background in problem-solving. This full-time position is located in Stevenage, offering a salary between £27,694 and £31,022 per annum.

Qualifications

• Excellent communication skills to support and advise parents/carers.
• Demonstrable skills in dealing with complex queries.
• Organized and methodical, able to prioritize workload.

Responsibilities

• Assess home to school transport eligibility for vulnerable young people.
• Work with families and various professionals.
• Produce accurate reports and statistical information.

Skills

Excellent communication skills

Complex problem-solving

Teamwork

Organizational skills

Competency in ICT packages

Education

A Level or equivalent

Minimum GCSE Grade C in English

Minimum GCSE Grade C in Maths

Job description

Join to apply for the Transport Officer role at Hertfordshire County Council.

Job Title: Transport Officer

Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time)

Hours: 37.0

Location: Stevenage

Contract Type: Permanent

Directorate: Childrens Services

About the Team

The SEN Transport team is part of the Admissions and Transport Service. Officers work closely with Hertfordshire’s vulnerable young people and their families, schools, colleges and internal & external partners to individually assess applications for transport for children and young people (up to the age of 25) with Education Health Care Plans (EHCP).

About the Role

You will work with your own caseload/area to assess home to school transport eligibility. Regular conversations with families and internal and external teams are required. The role requires excellent customer service, the ability to work consistently to a high standard, confidence in advising on phones, competence in using Microsoft packages and familiarity with IT.

About You

Essential:

• Excellent communication skills to support and advise parents/carers, and work with a wide variety of professionals and agencies.
• Demonstrable skills in dealing with complex queries.
• Evidence of working successfully within a team.
• Organised, methodical, and able to manage and prioritise your own workload, while supporting colleagues and remaining calm under pressure and meeting multiple deadlines.
• Competent with ICT packages (word processing, spreadsheet, databases, email), able to produce accurate reports and statistical information. Good numeracy.
• Educated to A Level or equivalent, with a minimum GCSE Grade C in English and Maths or equivalent level of achievement through work.

Desirable:

• Demonstrable skills in analysis, problem solving and research to achieve realistic solutions within policy.
• Evidence of working with families and young people with SEND.
• Able to travel to Stevenage.

Legal and Employment

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM7 job profile.

Interview Date: 20th and 21st January 2026.

Application Process

• Upload your most recent CV, detailing employment history, training, qualifications.
• Include examples of how you have met the requirements in the advert.
• Optionally include a short covering paragraph about your skills, knowledge, and experiences.

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role requires a Disclosure & Barring Service (DBS) check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential. For those whose language is a signed language, a sign language interpreter who speaks English to the necessary standard of fluency will be required.