Transport Operations Assistant

Taylor James Resourcing; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Transport Coordinator / Operations Administrator to join their dynamic team. This office-based role in Trafford Park offers a unique opportunity to work within a global business that operates around the clock. You will be responsible for scheduling support, ensuring compliance with procedures, and handling customer interactions. The position requires adaptability to a 9-week shift pattern, where your contributions will directly impact operational efficiency. If you are driven, organized, and have a knack for problem-solving, this could be the perfect role for you.

Benefits

Bonus

Pension

Private Medical Insurance

Qualifications

• Ideal candidate should have previous call center experience in the transport sector.
• Must be proficient in Microsoft Office applications.

Responsibilities

• Conduct daily potting checks and monitor truck utilization.
• Ensure compliance with procedures and handle customer calls professionally.

Skills

Call Center Experience

Communication Skills

Scheduling Support

Problem-solving

Tools

Microsoft Office

Job description

We are looking for a Transport Coordinator / Operations Administrator to work for a global business. The role is office-based in the Trafford Park area.

The company operates 24/7 over a 9-week shift pattern, averaging a 40-hour week. Due to some shifts having early starts and others with late-night finishes, ideally, you'd need to be able to drive. Some weeks you will only work three shifts, while others may require four or five shifts.

Salary: Up to £35,000 with excellent benefits including bonus, pension, and private medical.

Your responsibilities will include:

1. Scheduling Support: Conduct daily potting checks to prevent overweight vehicles, monitor truck utilization to improve load sizes, and ensure all shifts are covered by bringing forward deliveries.
2. Night Shift Duties: Potting up VMI orders, filing, shredding, updating delivered-by-terminal records, and completing correction reports for SAHQ.
3. Reporting & Compliance: Ensure correct procedures are followed for left-on-boards, billing blocks, corrections, and ad-hoc reporting.
4. Customer & Performance: Handle calls professionally, follow call procedures, provide feedback, and attend at least one tanker delivery per year.

Previous call center experience is ideal, preferably within the transport sector.

Other Requirements:

Knowledge and experience of Microsoft Office applications including Outlook, Word, and Excel. Professional standard in taking and making voice calls under all conditions.