Transport Industry Lead (Senior Customer Success Manager)

Esri Ireland; Aylesbury, Cambridge, City of Edinburgh; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Esri UK is seeking a Transport Industry Lead to leverage your people skills in enhancing customer success and relationships within the transport sector. This senior role emphasizes the importance of collaboration and technology application to solve industry challenges, offering a competitive salary and several perks.

Benefits

6% company pension

Gym contribution

Cycle to work scheme

Enhanced family-friendly policies

Volunteering opportunities

Work-life balance focus

Qualifications

• Experienced in applying technology in a professional setting.
• Ability to build strong relationships internally and externally.
• Passionate about GIS and its applications.

Responsibilities

• Build community across the transport industry and lead presentations.
• Understand industry goals and challenges through business analysis.
• Support and coach Customer Success Managers.

Skills

People Skills

Consultative Skills

Business Analysis

Communication

Relationship Building

Job description

Aylesbury, Cambridge, Edinburgh, or Home based

Transport Industry Lead (Senior Customer Success Manager)

Location: Home based

Salary: Starting from £65k + c. 20% annual bonus + car allowance

Make a Real Difference with your People Skills

Would you like to use your people skills to create a meaningful impact? Join Esri UK as a Transport Industry Lead and be part of one of Esri UK’s fastest growing sectors. This is a senior role in our business where your people and consultative skills are most important (we are happy to have people apply who don’t have direct sales or GIS experience).

Who are we?

Esri UK is a distributor of the world’s leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year.

What you’ll do

• Build community across your industry (e.g. lead and present at conferences and forums)
• Understand industry goals and challenges through business analysis
• Lead and inspire the industry on how geography can help their business
• Collaborate with colleagues across the business to deliver value and drive customer success
• Be a recognised expert for one or more industries (Road, Rail, Public Transit, Ports and Airports)
• Deputise for the Head of Transport within the organisation and with customers, alongside supporting the practice strategy
• Ongoing coaching of one or more Customer Success Managers and participation in the recruitment and selection of new members
• Experienced jobholders at this level may also undertake some day-to-day line management responsibilities for colleagues

This would be a great career move if you are

• A people person who can build strong and enduring relationships both internally and externally
• Passionate about GIS and its real-world applications.
• Experienced in applying technology in a professional setting (sorry, this role is not suitable for recent graduates without work experience)
• A confident communicator, able to explain technical concepts to varied audiences.
• Are naturally curious, self-motivated with strong consultative / business analysis skills
• Want to make an impact by helping some of the largest infrastructure organisations in the country solve business challenges with geospatial

What We Offer
Starting from £65k + c. 20% annual bonus + car allowance

• 6% company pension
• Gym contribution
• Cycle to work scheme
• Enhanced family-friendly policies
• Volunteering opportunities for causes you care about
• A welcoming company culture with a strong focus on work-life balance. Whilst you will be required to work on site some days we offer some flexibility around hours and some days working remotely.

Please apply online on our website www.esriuk.com, including your CV and covering letter detailing your salary expectations

Application deadline: 20 th June 2025,however we may close for applications early, so please apply ASAP!

About Esri UK
We are a financially secure, market-leading mapping technology company that values collaboration and individual contributions. We actively encourage diversity and inclusion, recognizing the benefits they bring to our employees and customers.

We’re here to listen to and serve our customers, and believe that when our customers are successful, we’re successful.

Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.