Senior Customer Success Manager

Inventum Group (Formally Wells Tobias); London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Une entreprise SaaS en pleine croissance recrute un Senior Customer Success Manager pour gérer des comptes stratégiques et mettre en œuvre des pratiques de réussite client innovantes. Ce rôle à impact élevé nécessite une solide expérience en gestion de comptes et des compétences en développement des relations. Le candidat idéal aura également une passion pour le développement des personnes et l'engagement des employés.

Qualifications

• Plus de 5 ans d'expérience en gestion de la réussite client ou gestion de comptes dans un environnement SaaS B2B.
• Historique éprouvé dans la gestion de comptes stratégiques de 25 000 £ à plus de 100 000 £.
• Passion pour le développement des personnes et l'expérience employé.

Responsibilities

• Gérer l'ensemble du cycle de vie client pour un portefeuille de grands comptes d'entreprise.
• Concevoir et exécuter des plans de réussite stratégique adaptés aux objectifs des clients.
• Collaborer avec des équipes internes pour défendre les besoins des clients.

Skills

Gestion de comptes

Développement des relations

Stratégie client

Communication

Job description

Senior Customer Success Manager

Our client is a mission-led, fast-scaling SaaS organisation delivering an innovative platform designed to support employee personal development, and organisational engagement. With global clients across multiple sectors, the platform enables businesses to run powerful programs that foster growth, retention, and connection.

Backed by recent investment and entering a new phase of strategic expansion, the company is now seeking a Senior Customer Success Manager to join their team and lead relationships with key enterprise clients.

The Opportunity

This is a fantastic opportunity to step into a high-impact role managing a portfolio of strategic, high-value accounts. As the Senior Customer Success Manager, you'll work closely with senior HR, L&D, and Talent stakeholders to ensure successful implementation, ongoing engagement, and long-term client satisfaction.

You'll be central to shaping and improving customer success practices, with a pathway toward a leadership for the right candidate.

Key Responsibilities

• Manage the full customer lifecycle for a portfolio of large enterprise accounts
• Lead onboarding and training to ensure clients launch successfully and with confidence
• Build and maintain strong relationships with senior client stakeholders across HR & L&D Talent functions
• Design and execute strategic success plans tailored to customer goals
• Conduct regular check-ins and Quarterly Business Reviews (QBRs), sharing insights and results
• Collaborate with internal teams (sales, product, support) to advocate for customer needs
• Proactively identify risks and opportunities to drive retention and growth
• Contribute to the evolution of customer success tools, processes, and documentation

About You

• You will probably have 5 years + experience in customer success or account management within a B2B SaaS environment
• Proven track record managing strategic accounts in the 25k to 100k+ range
• Experience working with senior HR, L&D, or Talent stakeholders
• Passion for people development, employee experience, or wellbeing

Inventum Group is acting as an Employment Agency in relation to this vacancy.