Transport First Line Manager

ArrowXL by JP Home; Wigan; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual Leave Entitlement

Enhanced Pension Plan

Life Insurance

Long Service Awards

Training Academy

Staff Discounts

Gym Membership Discounts

Cycle to Work

Job summary

ArrowXL is seeking a Transport First Line Manager for our Wigan depot to lead a two-person home delivery operation. You will manage Service Delivery Crews and Team Leaders, drive safety, regulatory compliance and customer service, and foster a positive culture focused on engagement and performance.

You will be responsible for coaching, resource planning and performance management to deliver efficient, compliant transport operations in a fast-paced environment.

Qualifications

• Minimum 2 years of experience leading transport teams.
• Knowledge of Road Transport Regulations.
• Hold a National CPC.
• Full UK driving licence.
• Experience improving transport operations.
• Strong leadership and people management skills.
• Ability to make effective decisions in a fast-paced environment.

Responsibilities

• Lead and motivate Service Delivery Crews and Team Leaders to drive high performance.
• Maximise fleet utilisation through planning and cost control while staying safe and compliant.
• Own legal compliance, health & safety and transport regs across the operation.
• Identify opportunities to improve efficiency and performance in Transport.
• Lead recruitment, development and performance management of colleagues with CPC training.
• Make timely decisions to protect customer service and delivery performance.
• Manage on-site resources (staff, vehicles, equipment) to meet changing demand.

Skills

Team leadership

Staff development

Regulatory awareness

Decision making

Education

National CPC

Job description

Are you an experienced transport leader with a passion for developing people and driving performance?

Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service?

Can you build a high-performing culture while ensuring safety, compliance and operational excellence?

ArrowXL is looking for a Transport First Line Manager for our Wigan depot, where you'll be empowered to make a real impact within our 2-person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged.

In this role, you will lead a team of colleagues, ensuring the safe, efficient and compliant operation of our transport function.

You will lead and develop teams, embed a positive culture, and drive high levels of engagement, accountability and performance across the operation.

If you're ready to lead a major operation, shape its culture, and drive meaningful improvement, we'd love to hear from you.

Please note that any offer of employment will be subject to the successful completion of pre-employment checks, including a satisfactory DBS check where required for the role.

Main Responsibilities

• Leading and motivating a team of Service Delivery Crews and Team Leaders, providing coaching, support and development to drive high performance.
• Maximising fleet utilisation through effective resource planning and cost control, while ensuring the operation remains safe, compliant and efficient.
• Taking ownership of legal compliance, health & safety and transport regulations across the operation.
• Identifying opportunities to improve efficiency and performance within the Transport function, recommending and implementing effective solutions.
• Leading the recruitment, development and performance management of colleagues, ensuring Service Delivery Crews are fully trained in driver CPC, service delivery standards and product installation.
• Making timely decisions that protect customer service and delivery performance while maintaining a strong commercial focus.
• Managing on-site resources, including colleagues, vehicles and equipment, to ensure the operation can consistently meet and adapt to changing customer demands.

The Ideal Candidate

• At least 2 years' experience leading and managing teams, ideally within a transport operation, with responsibility for performance, engagement and development.
• Possess a good knowledge of Road Transport Regulations and hold a National CPC.
• Ensure that all ‘O’ Licence requirements are adhered to and maintained.
• Full UK driving licence.
• Demonstrable experience improving transport operations, driving operational excellence and delivering measurable performance improvements.
• Strong leadership and people management skills, with the ability to motivate, influence, coach and develop high-performing teams.
• Able to thrive in a fast-paced, ever-changing environment, making effective decisions while ensuring service, safety and delivery targets are consistently achieved.

You will get these great benefits

• Annual Leave Entitlement – 31 days' entitlement (including statutory bank holidays) which increases with service!
• Enhanced Pension Plan – including ArrowXL company contributions
• Life Insurance – Company-funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country, plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studios
• Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts

At ArrowXL, we’re proud to be an equal opportunity employer. We’re entrusted to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.

We’re a business built on championing strong values. These guide everything we do - from how we deliver to how we help our people: