Transport Customer Service Operator

Babcock International; Bournemouth; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Transport Customer Service Operator, where you will play a vital role in coordinating transport requests and ensuring excellent customer service. This position offers a unique opportunity to work on-site at Bovington, managing vehicle logistics and communications equipment. With a focus on customer satisfaction, you will be responsible for processing transport requests and maintaining accurate records. Enjoy generous benefits including a matched pension scheme, access to health consultations, and excellent development opportunities. If you are ready to contribute to a safer world, this role is for you.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

10-days special paid leave for reservists

Holiday Trading benefit

'Be Kind Day' for volunteering

Employee assistance programme

Qualifications

• Good IT skills with a working knowledge of Microsoft Office applications.
• Customer focused with essential driving qualifications.

Responsibilities

• Coordinate transport requests and scheduling for vehicles.
• Open work tickets, manage stores, and check radio equipment.

Skills

Microsoft Office

Customer Service

James System

Education

Full UK Driving Licence

Driving licence Cat C

Driver CPC/Driver Digi Card

Job description

Job Title: Transport Customer Service Operator
Location: Wareham, Dorset
Compensation: £27,692.64 + Benefits
Role Type: Full time / Permanent
Role ID: SF63917

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Transport Customer Service Operator at our Bovington site.

The role
As a Transport Customer Service Operator, you’ll have a role that’s out of the ordinary. You’ll co-ordinate transport requests and scheduling for vehicles and oversee communications equipment within the department.

Day-to-day, you’ll open work tickets, preparing paperwork for vehicles, manage stores associated with the vehicles, check radio equipment in vehicles and check serial numbers match with paperwork.

• Assist with the management of the Transport Green Fleet utilising computer systems
• Provide assistance to the customer when required either by telephone, email or in person
• Process transport requests for the customer based on priority, entitlement, vehicles and driver availability
• Arrange handover and takeover of Vehicles and telecommunications equipment with the customer
• Maintain records of all transport related activity and produce reports as requested

This role is full time, 37 hours per week and is based on site at Bovington.

Essential experience of the Transport Customer Service Operator:

• Good IT skills with a working knowledge of Microsoft Office applications
• Customer focused
• James system experience would be an advantage

Qualifications for the Transport Customer Service Operator:

• Full UK Driving Licence – manual licence
• Driving licence Cat C (with preferred Cat D, Cat B for CIS Drivers) and Driver CPC/Driver Digi Card would be an advantage but not essential
  

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 14/05/2025