Transport Customer Service Operator

TN United Kingdom; Bournemouth; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Transport Customer Service Operator, where you'll play a vital role in coordinating transport requests and ensuring seamless communication within the department. This full-time position offers a dynamic work environment at Bovington, where your skills in customer service and IT proficiency will shine. Enjoy a comprehensive benefits package, including a matched contribution pension scheme, wellness programs, and development opportunities. If you're passionate about making a difference in a supportive and inclusive workplace, this role is perfect for you.

Benefits

Matched contribution pension scheme

Access to digital health services

Employee share scheme

Payment of professional fees

Special paid leave for Reservists

Holiday Trading

'Be Kind Day' volunteering leave

Development opportunities

Wellbeing support

Qualifications

• Experience in customer service and managing transport requests.
• Proficiency in IT and Microsoft Office is essential.

Responsibilities

• Coordinate transport requests and schedule vehicles.
• Assist customers via phone, email, or in person.

Skills

IT Proficiency

Customer Service

Microsoft Office

Education

Full UK Manual Driving Licence

Driver CPC/Digi Card

Tools

James System

Job description

Transport Customer Service Operator, Bournemouth

Client: Manpower

Location: Bournemouth, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b7811fa8d76c

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Job Title: Transport Customer Service Operator

Location: Wareham, Dorset

Compensation: £27,692.64 + Benefits

Role Type: Full time / Permanent

Role ID: SF63917

At Babcock, we're working to create a safe and secure world. Join us as a Transport Customer Service Operator at our Bovington site.

The role

As a Transport Customer Service Operator, you'll coordinate transport requests, scheduling vehicles, and oversee communications equipment within the department. Your daily tasks include opening work tickets, preparing paperwork, managing vehicle-related stores, checking radio equipment, and verifying serial numbers.

• Assist with managing the Transport Green Fleet using computer systems
• Provide assistance to customers via phone, email, or in person
• Process transport requests based on priority, entitlement, vehicles, and driver availability
• Arrange handover and takeover of vehicles and telecommunications equipment
• Maintain records of all transport activities and generate reports

This is a full-time role, 37 hours per week, based on-site at Bovington.

Essential experience

• Proficiency in IT, especially Microsoft Office
• Experience with James system is advantageous

Qualifications

• Full UK Manual Driving Licence
• Driving licence Cat C (preferably Cat D, Cat B for CIS Drivers) and Driver CPC/Digi Card are advantageous but not essential

Security Clearance

The successful candidate must be able to obtain and maintain SC security clearance.

What we offer

• Matched contribution pension scheme with life assurance
• Access to digital health services and wellness programs
• Employee share scheme and shopping portal
• Payment of professional fees
• Special paid leave for Reservists
• Holiday Trading and 'Be Kind Day' volunteering leave
• Development opportunities and wellbeing support

Babcock International has a long-standing history of defending nations and building a better world. We are committed to inclusivity and flexible working arrangements. If you require reasonable adjustments during the application process, please contact us.