Transport Customer Administrator

HR GO Recruitment; Aylesford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment company is searching for a detail-oriented Transport Customer Administrator to join their logistics team in Aylesford. This role involves providing customer service support, handling shipment documentation, and collaborating with logistics and transport operations. Candidates should have proven experience in customer service or administration, possess strong organisational skills, and be proficient in Microsoft Office and relevant systems.

Qualifications

• Proven experience in a customer service or administration role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Support CS teams with booking shipments via phone, email, and portals.
• Track shipments and update clients.
• Input shipments into WMS and prepare outbound stock.

Skills

Customer Service

Communication

Organisational Skills

Problem Solving

Attention to Detail

Education

Experience in Customer Service or Administration

Tools

Microsoft Office Suite

CRM Systems

SAP

Job description

HR GO are currently seeking a dedicated and detail-oriented Transport Customer Administrator to join a logistics team and support their growing operations.

Key Responsibilities:

Customer Service - Supporting the CS teams with booking of shipment via phone, email and portals.

Transport - Supporting the transport department with tracking shipments, updating clients, sending documents and data to carriers for deliveries.

Logistics - Supporting the office logistics team, inputting shipments into WMS, working with warehouse logistics team to prepare outbound stock.

Answering emails between the other network teams on issues, deliveries and status of shipments.

Scanning and upload documents into SAP.

Printing and prepare documents from SAP.

Required Skills and Qualifications:

Proven experience in a customer service or administration role, preferably within the transport or logistics industry.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment.
Proficient in Microsoft Office Suite and experience in using CRM systems.
Attention to detail and a commitment to accuracy in all tasks.
Problem-solving skills and the ability to work independently as well as part of a team.

This will be a office based role working Monday to Friday 8am - 5pm.

How to Apply:

If you are passionate about delivering exceptional customer service and meet the above requirements, we would love to hear from you. Please send your resume and a cover letter outlining your suitability for the role to [e-mail]

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