Customer Service Administrator

Prime Appointments; Witham; On-site; GBP 25,000; Full time

Job summary

Une entreprise de fabrication à Witham recherche un Customer Service Administrator pour intégrer son équipe. Ce poste permanent à temps plein offre un salaire compétitif jusqu'à 25 000£ par an. Le candidat idéal aura une expérience antérieure en service client et d'excellentes compétences en communication. Vous travaillerez dans un environnement stimulant avec de nombreuses opportunités de développement professionnel.

Benefits

Opportunités de développement professionnel

Environnement de travail amical

Formation et soutien continu

Parking gratuit

Qualifications

• Expérience antérieure en service client requise.
• Compétences en communication excellentes.
• Capacité à rester calme et professionnel sous pression.

Responsibilities

• Répondre rapidement aux demandes des clients par téléphone et par email.
• Documenter toutes les interactions avec les clients dans le système CRM.

Skills

Communication

Résolution de problèmes

Attention aux détails

Gestion de la pression

Tools

CRM software

Job description

A manufacturing and production client of ours in the Witham area is recruiting a Customer Service Administrator to join their growing team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying up to 25,000 per annum depending on relevant skills & experience.

This company is committed to delivering exceptional customer experiences and are seeking passionate individuals to join their customer service team.

Key Duties include but are not limited to:

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information and guidance to customers regarding products or services.
• Resolve customer issues and complaints with tact and diplomacy, aiming for first-call resolution whenever possible.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with other team members and departments to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and share feedback with the team.

Skills and Experience required to be considered for this Customer Service Administrator position:

• Previous experience in customer service.
• Excellent communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and other customer service tools.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Great Benefits to working for this company include:

• Opportunities for professional development and career advancement.
• Friendly and supportive work environment with a diverse team.
• Training and ongoing support
• Free parking

If you feel like you meet the above criteria & would like to be considered for this Customer Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.