Transport Contract Manager

Carrington West; Lancashire; On-site; GBP 32,000 - 42,000; Full time

Job summary

Carrington West seeks an experienced Transport Contracts Manager in Lancashire to oversee the day-to-day supervision of drivers and passenger assistants, manage recruitment and staffing, and ensure service delivery meets Travelcare standards. The role focuses on efficient operations, safety, and strong customer engagement.

Ideal candidates will have 2+ years in passenger transport supervision, staff supervision experience, and good IT skills.

Qualifications

• Minimum leadership/ supervisory experience in passenger transport.
• Experience coordinating staff and rostering across multiple runs.
• Familiarity with services for people with disabilities and frailty.

Responsibilities

• Oversee day-to-day supervision of drivers, attendants and assistants.
• Manage recruitment, induction, staff allocation and absence cover.
• Conduct appraisals and coordinate staff training.
• Monitor attendance, performance and conduct disciplinary matters.
• Check and maintain staff time and pay records.
• Allocate passengers to transport runs and update records.
• Coordinate vehicle deployment and liaise with Fleet Services.
• Ensure services meet customer needs and Travelcare standards.
• Attend required training courses and cover operational duties when needed.

Skills

People management

Resource scheduling

Disability services

Staff supervision

Communication skills

IT skills

Customer service

Team coordination

Patience and empathy

Education

GCSEs in Maths & English

Tools

MS Word

MS Excel

MS Outlook

Job description

An exciting opportunity has arisen for an experienced Transport Contracts Manager to come and join a busy client in the Lancashire area.

The purpose of this job is to ensure that Travelcare operations are provided efficiently and safely and in line with the standards determined by the Head of Travelcare.

The main duties of the Transport Contracts Manager are:

• Oversee the day-to-day supervision of senior drivers, drivers, driver attendants and passenger assistants.
• Manage recruitment, induction, staff allocation and absence cover.
• Conduct performance and development appraisals and coordinate staff training.
• Monitor attendance, absence and performance, including handling low-level disciplinary matters.
• Check and maintain staff time and pay records.
• Allocate passengers to appropriate transport runs.
• Maintain and update computerised and manual records.
• Work with the Line Manager to maximise staff productivity and vehicle utilisation.
• Cover the Line Manager's operational duties during periods of temporary absence.
• Coordinate local vehicle deployment, including arranging maintenance and repairs with Fleet Services.
• Liaise with customers, passengers and carers to ensure services meet their needs and expectations.
• Monitor compliance with Travelcare standards through regular vehicle, premises and staff activity audits.
• Attend relevant training courses as required.
• Undertake driving duties as a last resort when operationally necessary.

Essential Experience & Qualifications

• Minimum 2 years' experience in passenger transport in a supervisory or management capacity.
• Experience in resource scheduling and staff supervision.
• Experience working with disability-related services.
• Experience maintaining manual and computerised records.
• 3 GCSEs (A-C), including Maths and English, or equivalent.
• Strong written and verbal communication skills.
• Excellent people skills, including patience, empathy and consideration.
• Good IT skills, including Word, Excel, Outlook and other relevant systems.
• Strong customer service/customer care skills.
• Ability to supervise, organise and coordinate a team.
• Awareness of the needs of people with frailty, disabilities and sensory impairments.
• Commitment to equality and diversity, health and safety, and attendance.