Transport Booking Specialist – Customer-Centric Scheduler

Enva; Linwood; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Competitive holiday allowance

Company pension scheme

Enhanced family friendly policies

24/7 Employee Assistance Programme (EP

Lifestyle & leisure discounts (gym,cin

Employee life insurance

Bike2Work scheme

Free on-site parking

Holiday Purchase Scheme

Job summary

Enva Recycling Scotland is seeking a Transport Booking Advisor to join the Linwood depot. The role is permanent, full-time, Monday to Friday, 40 hours per week, reporting to the Transport Manager.

You will handle all incoming booking requests for skips/ro-ro vessels in Linwood and Newbridge, and manage communications on rolled jobs and related charges. We are looking for candidates with experience in transport or customer service, strong organisational skills, and the ability to work under

Qualifications

• Experience in transport or customer service environment.
• Good organisational skills.
• Ability to work under pressure.

Responsibilities

• Dealing with all customer bookings in a professional manner.
• Internal liaison with Transport colleagues to ensure timely bookings (within 48hrs).
• Update internal reports to ensure booking visibility is clear.
• Demonstrate excellent customer service to customers over the phone, email & letter.
• Update all relevant systems with accurate information.
• Liaise with other areas of the business as and when required.
• Keep customers updated with the status of their job if work is not completed as planned.
• Run customer/business reports as and when required.
• Working as part of a team and sharing workloads.

Skills

Experience in transport or customer

Organisational skills

Work under pressure

Job description

Enva Recycling Scotland is seeking a Transport Booking Advisor to join the Linwood depot. The role is permanent, full-time, Monday to Friday, 40 hours per week, reporting to the Transport Manager.

You will handle all incoming booking requests for skips/ro-ro vessels in Linwood and Newbridge, and manage communications on rolled jobs and related charges. We are looking for candidates with experience in transport or customer service, strong organisational skills, and the ability to work under