Transport Assistant

Accident Exchange; Lichfield; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare (optional)

Life Assurance (4x salary)

Employee Assistance Programme

Wellbeing tools

Retail discounts and savings

Career development opportunities

Volunteer day

Job summary

Accident Exchange is seeking a proactive Transport Assistant to coordinate Executive Drivers and vehicle movements across a designated area. You will help ensure efficient resource use, meet targets, and exceed client expectations.

The role requires experience in transport or logistics, strong leadership, and excellent organisational and communication skills to support the team and deliver exceptional service.

Qualifications

• Experience in a busy transport or logistics environment is preferred.
• Strong people management skills and experience handling performance issues.
• Excellent logistical planning and resource management abilities.
• Confident communicator with the ability to build relationships at all levels.
• High-level administrative and customer service skills.
• Good geographical knowledge of towns, roads, and rail networks.
• Logical thinker with clear, calm communication under pressure.

Responsibilities

• Manage and support a team of Executive Drivers, ensuring optimal use of time and resources.
• Schedule vehicle deliveries, collections, and movements to meet client needs and service standards.
• Confirm delivery arrangements with clients in a timely, proactive manner.
• Allocate jobs effectively, ensuring drivers have full instructions and all necessary paperwork.
• Monitor driver and vehicle locations to ensure timely arrivals and cost-effective routing.
• Identify and resolve logistical issues in real time.
• Support and coach other new starters, providing on-the-job training and helping them settle in.

Skills

Transport/logistics

People management

Logistical planning

Communication

Administrative skills

Geography knowledge

Calm under pressure

MS Office

Tools

Microsoft Office

Job description

Join AX where our people and purpose drive us forward. At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.

Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged.

About the role

We're looking for a proactive and organised Transport Assistant to coordinate the logistics of our Executive Drivers and vehicle movements across a designated geographical area. You'll play a key role in ensuring efficient resource use, meeting departmental targets, and exceeding client expectations.

What you'll be doing

• manage and support a team of Executive Drivers, ensuring optimal use of time and resources
• schedule vehicle deliveries, collections, and movements to meet client needs and service standards
• confirm delivery arrangements with clients in a timely, proactive manner
• allocate jobs effectively, ensuring drivers have full instructions and all necessary paperwork
• monitor driver and vehicle locations to ensure timely arrivals and cost-effective routing
• identify and resolve logistical issues in real time
• support and coach other new starters, providing on-the-job training and helping them settle in.

What you'll bring

• experience in a busy transport or logistics environment (preferred but not essential)
• strong people management skills with experience handling performance issues, including absence, disciplinaries, and capability concerns
• excellent logistical planning and resource management abilities
• confident communicator with the ability to build strong relationships at all levels
• high-level administrative and customer service skills
• good geographical knowledge of towns, roads, and rail networks
• logical thinker with clear, calm communication under pressure
• intermediate computer skills, particularly in Microsoft Office
• a commitment to our core values.

What we offer

• Salary of £28,800 per annum
• 22 days holiday (plus bank holidays), rising to 27 with service
• Workplace pension scheme
• Bupa Private Healthcare (optional)
• Life Assurance (4x salary)
• Employee Assistance Programme and wellbeing tools
• Retail discounts and savings
• Ongoing professional development and career growth opportunities
• One charity/volunteering day off per year.

Wellbeing, diversity and inclusion

For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award, now Inspiring Place to Work™. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated.

We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.