Transport Administrator

John Lewis; Brooklands; On-site; GBP 30,000 - 44,000; Full time

Job summary

John Lewis Brooklands Customer Delivery Hub is seeking a Transport Administrator to support daily operations, assist site management, and drive continuous improvement initiatives. The role emphasizes delivering excellent customer service and acting as an ambassador for the partnership.

The position includes Evening and Night Premiums for off-hours. Schedule is 37.5 hours across a 5-week rota: Mon-Fri 14:00–22:00, Sat 10:00–18:00, located at Brooklands hub in Weybridge, Surrey.

Qualifications

• Proven administration experience with accuracy in data handling.
• Experience with transport regulations and driver hours.
• Strong IT literacy across MS Office and Google Workspace.
• Excellent communication skills, both written and verbal.

Responsibilities

• Undertake administrative tasks relating to Transport and vehicle legal compliance amongst other administration duties.
• Ensure the operation remains legally compliant with adherence to Domestic and EU Driver's Hour regulations.
• Maintain effective relationships with external service providers & internal vehicle maintenance units.
• Monitor customer delivery routes to ensure high levels of customer service are met.
• Effectively communicating with all Partners and raising operational issues to the Transport/Site Management Teams in a timely manner, providing handovers at the end of your shift.

Skills

Maths

Communication

Administration experience

IT skills

Tools

Google Docs

Google Sheets

Google Slides

Word

Excel

PowerPoint

Transport Compliance systems

Job description

ABOUT THE ROLE

Our Customer Delivery Operations are a vital part of our business.

Here at the Partnership, our Transport Administrator will take ownership of the department's operational success by assisting site management with daily tasks and project work, supporting continuous improvement initiatives and using your customer experience to be an ambassador of John Lewis and Partners.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Please be aware of the hours required for this vacancy.

Schedule Pattern: 37.5 hours per week across 5 days, on a 5 week rota. Monday-Friday 14:00 - 22:00 & Saturday 10:00 - 18:00.

Key Responsibilities

• Undertake administrative tasks relating to Transport and vehicle legal compliance amongst other administration duties.
• Ensure the operation remains legally compliant with adherence to Domestic and EU Driver's Hour regulations.
• Maintain effective relationships with external service providers & internal vehicle maintenance units.
• Monitor customer delivery routes to ensure high levels of customer service are met.
• Effectively communicating with all Partners and raising operational issues to the Transport/Site Management Teams in a timely manner, providing handovers at the end of your shift.

Essential skills you will need:

• Excellent PC Skills including Google Docs, Google Sheets, Google Slides, Word, Excel and PowerPoint
• Experience with Transport Compliance systems for defective vehicles and driver regulations.
• Maths and very good communication skills, both verbal and written
• Good working knowledge of IT Systems
• Previous Administration experience

Desirable Skills you can bring:

• Very good organisation and planning skills with a good working knowledge of Transport Legislation
• Knowledge of Telematics systems & Route planner

Closing Date:
November 17, 2026

Pay:
£29,600.00 - £44,000.00 Annual

Contract Type:
Permanent

Hours of Work:
37.5 hours per week across 5 days, on a 5 week rota. Monday-Friday 14:00-22:00, Saturday 10:00-18:00.

Job Level:
Partnership Level 9

Where You'll Be Working:
Brooklands Customer Delivery Hub (John Lewis & Partners), 18 Vickers Drive North, Weybridge, Surrey, KT13 0YU

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.