Transitions Worker

Leicester City Council; Leicester; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Relocation assistance

Discounts on city buses and trains

Job summary

Leicester City Council is hiring for a Homelessness Prevention and Support role. The post is full-time, 37 hours per week, with hybrid working between home and Leicester City Offices, offering a competitive salary £36,581 - £39,481 per year and a total benefits package.

You will deliver housing-related support, help clients secure settled accommodation, collaborate with health, police, social services and voluntary bodies, and strive to improve outcomes for some of the city’s most vulnerable

Qualifications

• Compassion and enthusiasm for working with the homeless.
• Ability to work independently and as part of a team.
• Resilience to work under pressure in a demanding environment.
• Sound organisational and planning ability with risk management.
• Strong communication and customer care skills.

Responsibilities

• Deliver housing-related support face-to-face in an office, at home, or in the community, and over the telephone.
• Assist homeless customers to achieve settled accommodation and manage contributing issues.
• Work with other professional services and housing teams to facilitate sustainable outcomes for customers.
• Maintain dignity, independence and quality of life for homeless customers.

Skills

Compassion

Teamwork

Resilience

Organisational skills

Communication

Motivation

Humour

Risk management

Job description

Reference: REQ8067

Description: Full Time / 37 Hours Per Week / Permanent

Region: Central

Location: Hybrid working - Home and Leicester City Offices

Salary: *GBP*36,581 - *GBP*39,481 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*53,457

Contractual hours: 37

Basis: Full time, Full Time / 37 Hours Per Week / Permanent

Our Homelessness Prevention and Support teams work in a fast-paced environment to ensure that we try and stop homelessness from impacting on individuals and families. We achieve this by adhering to national legislation and guidance on homelessness and our own local well-developed policies and procedures. Homelessness levels are currently at an all-time high, both locally and nationally, which provides robust challenges to our service.

Our work is extremely challenging, but also hugely rewarding, playing a part in trying to change lives for the better by tackling the issues related to homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives. Putting the customer needs at the heart of everything you do, you'll offer the best housing solutions with understanding and care.

Would you like an opportunity to join our team? You will play a pivotal role in making a significant difference to some of the most vulnerable people in the city.

You will deliver housing related support to enable them to transition into more settled accommodation using a holistic approach. This support will be delivered face-to-face in an office, in someone's home or out in the community, and over the telephone.

You will assist in ensuring that our homeless customers achieve a successful outcome in not only finding suitable settled accommodation, but in some cases dealing with and managing issues which may have contributed to them becoming homeless. You will benefit from job satisfaction in knowing that your efforts have improved the dignity, independence, and quality of life for your homeless customers.

Some of our customers can present with complex and challenging issues. You will work closely with other professional services, such as: Primary health care teams including mental health, police and probation services, social services both children’s’ and adult teams, a range of charitable and voluntary organisations who work closely with the homeless community. You will also work closely with other LCC housing teams to facilitate successful and sustainable accommodation for your customers.

If you have the ambition and drive to assist with this, then we look forward to hearing from you. You will be joining an experienced and supportive team of a team of dedicated Transitions Workers.

What You’ll Need

• Compassion and enthusiasm for working with the homeless.
• Able to effectively on your own and as part of a team, using your own initiative.
• Resilience to be able to work under pressure in a demanding environment.
• Sound organisational and planning ability, with a calm outlook and an ability to utilise risk management
• Strong communication skills and truly believe in great customer care
• Maintain good levels of motivation through sometimes challenging circumstances.
• A good sense of humour will help

What We Can Offer You

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate.

Join Us

We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

If you would like a chat about this post, please feel free to contact Parul Shah at [e-mail]

Interviews will take place week commencing 19th October 2026.