Transitional Care Assistant

Canadian Red Cross; Greater London; On-site; CAD 36,000 - 46,000; Full time

Job summary

An inspirational not-for-profit organization is seeking dedicated individuals to support clients in their recovery journey. This role involves facilitating transportation, assisting with hospital discharge instructions, and providing companionship to those in need. You'll work in various environments, including client homes and hospitals, ensuring that clients receive the care and support they need. Join a team committed to making a difference in people's lives while fostering an inclusive and accessible work environment. If you're passionate about helping others and have the required skills, this is the perfect opportunity for you.

Qualifications

• Completion of 1-2 years post-secondary education in social services or related field.
• Minimum 3 years job-related experience or equivalent education.

Responsibilities

• Facilitate client transportation and support hospital discharge instructions.
• Complete errands and home management duties for clients' recovery.
• Provide companionship and communicate with clients and caregivers.

Skills

Fluency in English

Fluency in French

Excellent computer skills

Knowledge of medical terminology

Client support skills

Education

Post-secondary education in social services or related field

Tools

Microsoft Office

CIMS and other databases

Job description

Requisition Code 14428

Salary Band (CAD) $36,438 - $45,547 / year

Employee Working Location : In-Person (Sault Ste Marie, ON)

Employment Status : Permanent Full-Time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

1. Facilitate/arrange the client’s transportation home utilizing local transportation services and/or transports clients home by driving agency vehicle when needed.
2. Support clients in the comprehension and implementation of hospital discharge instructions and create an individualized plan of care following agency assessments and client needs surveys.
3. Complete/arrange errands to meet client’s physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) as required, in accordance with established service plan.
4. Plan, arrange, procure, or perform home management duties (cooking, cleaning, laundry, etc.), in accordance with established service plan and in advance of discharge when identified.
5. Facilitate client and caregiver engagement, i.e., providing applicable information on client related issues surrounding transitions from hospital to home and/or prevention of hospital admission and readmission.
6. Communicate recommendations and support clients, caregivers and those in the circle of care to address and repair safety concerns.
7. Provide companionship in cases where older adults suffer from social isolation.
8. Complete risk analysis of home and evaluate client’s risk of falls using standardized Risk Assessment tool.
9. Support clients post-discharge to remove barriers and reduce risk in accessing resources (pharmacy blister packs, assistive devices, referrals, etc.) and for follow up discharge-related appointments.
10. Provide system navigation for clients and caregivers.
11. Communicate orally and document according to standards of documentation electronically; concerns, observations and/or needs of clients in appropriate database and to the Program Coordinator or designate.

What we are looking for:

1. Minimum requirement of completion of one to two years post-secondary education with a concentration in social services, gerontology, therapy assistance or a related field, and a minimum of three years job-related experience or an equivalent combination of education and experience.
2. Previous knowledge of medical and technical terminology is an asset. Successful candidates without working knowledge of medical and technical terminology are expected to develop a working knowledge of medical and technical terminology in the role.
3. Fluency in English and French is required.
4. Excellent computer skills: Experience in Microsoft Office.
5. Knowledge of CIMS and other databases is considered an asset.
6. Valid G driver’s license and access to a reliable vehicle at all times.

Working Conditions:

1. The work is performed Monday to Friday in a combination of an office environment, hospital setting, in community, in agency vehicle, in own vehicle and in client homes.
2. Travel between office and hospital, and other close branches.
3. Overnight stays for long distance driving.
4. Requirement to work 35 hours per week with irregular hours with short notice.
5. This job requires some physical bending, stretching, repetitive motions, and perhaps climbing, pushing a wheelchair with a beneficiary, helping them to get into and off the vehicle.
6. As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
7. Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
8. If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC), Vulnerable Sector Check (VSC), Drivers abstract and COVID vaccination proof is required as well.