SAP Service Delivery Manager

0201 CSC Computer Sciences Ltd; South Yorkshire; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension

Private medical cover

Wellbeing programmes

Job summary

DXC Technology is hiring a SAP Service Delivery Manager to lead a strategic global SAP engagement in a hybrid model with onsite presence in Yorkshire. You will anchor the account, drive service delivery excellence, governance and growth, while coordinating with Sales, Presales, and Delivery teams.

Seeking a senior leader with strong stakeholder management, experience across geographies, and a track record in SAP S/4HANA environments, transformation programs and complex outsourcing engagements.

Qualifications

• Extensive experience leading SAP Managed Services and Service Delivery engagements.
• Strong experience managing offshore delivery teams across multiple geographies and time zones.
• Proven track record estimating, planning and transitioning SAP AMS takeover services.
• Demonstrated success managing senior stakeholder relationships and critical customer escalations.
• Strong experience operating within highly sensitive customer environments.
• Significant experience driving FDR management, commercial governance and account growth initiatives.
• Proven ability to collaborate with Sales, Presales and Account Management teams.
• Deep practical experience supporting SAP S/4HANA environments and transformation programmes.

Responsibilities

• Own end-to-end SAP service delivery for a strategic global customer.
• Maintain accountability for service performance, stability and customer satisfaction.
• Lead monthly, quarterly and executive governance reviews.
• Manage SLA and KPI performance and identify service risks and improvement opportunities.
• Lead incident and escalation management activities.
• Drive continual service improvement initiatives.
• Partner with Sales, Presales and Account teams to identify opportunities for service improvement and growth.
• Support contract renewals, service expansions and future SAP initiatives.
• Oversee AMS estimation, transition and takeover across multi-country environments.

Skills

SAP Managed Services

Service Delivery

Executive relationship mgmt

Offshore delivery

Job description

Job Description: Join our team as our SAP Service Delivery Manager. Hybrid with 1 day a week onsite in Yorkshire. DXC Technology is continuing to invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most strategic customer engagements. This is not a traditional SAP Service Delivery Manager position. We are looking for a senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. Working closely with DXC Sales, Presales, Account and Delivery teams, you will be responsible for establishing trusted customer relationships, ensuring successful managed service delivery, driving account growth opportunities and supporting the customer's long-term SAP strategy. The customer operates a highly complex global SAP environment supporting multiple geographies and business-critical operations. As this represents the customer's first significant outsourcing engagement, the role requires an individual who can successfully navigate a highly sensitive environment whilst building confidence, trust and long-term strategic partnerships.

What You'll be Doing:

Service Delivery Leadership

• Own end-to-end SAP service delivery for a strategic global customer.
• Maintain accountability for service performance, stability and customer satisfaction.
• Lead monthly, quarterly and executive governance reviews.
• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.
• Lead critical incident and escalation management activities.
• Drive continual service improvement initiatives.

Strategic Client & Account Leadership

• Act as the primary SAP service delivery lead and trusted advisor for a strategic customer account.
• Build and maintain strong relationships with senior business and IT stakeholders.
• Own customer governance, risk management and escalation resolution.
• Partner with Sales, Presales and Account teams to identify opportunities for service improvement and growth.
• Support contract renewals, service expansions and future SAP initiatives.
• Ensure service delivery remains aligned with the customer's evolving business objectives and SAP strategy.

AMS Transition & Offshore Delivery Management

• Lead AMS estimation, transition and takeover activities across multi-country and multi-geography environments.
• Establish transition governance, operational readiness plans and service acceptance criteria.
• Ensure successful knowledge transfer from programmes into managed services.
• Lead globally distributed delivery teams and drive effective collaboration between onsite and offshore resources.
• Manage delivery quality, performance and customer expectations across multiple time zones.

Commercial & Growth Management

• Drive Financial Demand and Resource (FDR) management activities across the account.
• Identify opportunities for service expansion, optimisation and account growth.
• Work closely with Sales, Presales and Account teams to develop growth opportunities.
• Support customer presentations, business cases, proposals, renewals and expansion opportunities.
• Maintain awareness of contractual commitments, commercial risks and delivery obligations.

What We're Looking for

• Extensive experience leading SAP Managed Services and Service Delivery engagements.
• Strong experience managing offshore delivery teams across multiple geographies and time zones.
• Proven track record estimating, planning and transitioning SAP AMS takeover services.
• Demonstrated success managing senior stakeholder relationships and critical customer escalations.
• Strong experience operating within highly sensitive customer environments.
• Significant experience driving FDR management, commercial governance and account growth initiatives.
• Proven ability to collaborate effectively with Sales, Presales and Account Management teams.
• Deep practical experience supporting SAP S/4HANA environments and transformation programmes.
• Excellent communication, leadership and influencing skills.
• Strong commercial and customer-focused mindset.

Preferred Experience

• SAP S/4HANA Public Cloud experience.
• SAP Business Technology Platform (BTP) experience.
• ITIL Foundation or higher certification.
• Experience working within global system integrators or consulting organisations.
• Knowledge of SAP Cloud ALM, SAP Solution Manager and SAP for Me.
• Experience supporting customers through major outsourcing or transformation programmes.

Working Pattern

You should expect to be onsite (Yorkshire area) with the customer one or two days a week on average, with increased presence during key periods such as go-lives, service transitions, or major incidents. You'll effectively become part of the customer's extended organization, so relationship-building and visibility on-site are just as important as delivery expertise.

Why DXC Technology?

At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You'll be part of a high-profile, single-customer engagement where you can genuinely make an impact and take real ownership of delivery. You'll also benefit from the support of a well-established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes.

If you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward-thinking organisation, we'd love to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed.

With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Learn more on dxc.com.