Transformation Programme Manager

ISS Facility Services UK; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

ISS is seeking a Transformation Programme Manager to lead a business-critical programme within the Technical Services function in London. You will coordinate cross-functional teams, drive governance, and ensure delivery of measurable operational improvements.

Reporting to the Managing Director of Technical Services, you will establish PMO standards, manage budgets and risks, and enable stakeholder adoption across the organisation.

Qualifications

• Significant programme management experience, preferably in a complex transformation environment.
• Proven track record of implementing PMO frameworks and governance structures.
• Strong commercial and financial acumen, including budgeting, forecasting, and cost controls.
• Hands-on experience with project/portfolio tools such as MS Project, Jira or Monday.com.
• Ability to influence cross-functional teams and drive adoption of PMO standards.
• Advanced data analytics and ability to present actionable insights for executives.
• Experience guiding stakeholders through process changes and training.
• Excellent written and verbal communication, tailored to technical and business audiences.

Responsibilities

• Lead and manage a business-critical transformation programme.
• Develop and maintain the programme roadmap with governance and reporting oversight.
• Establish programme structures, governance frameworks, processes, and ways of working.
• Drive organisational change initiatives and support stakeholder adoption.
• Act as the visible lead for the transformation programme and partner with the MD of Technical Services.

Skills

Programme management

PMO frameworks

Budgeting

Stakeholder management

Data analytics

Communication

Risk management

Change management

Education

PM qualification

Tools

Microsoft Project

Jira

Monday.com

Job description

TRANSFORMATION PROGRAMME MANAGER (TECHNICAL SERVICES)

Contract: Operations Performance

Location: London (E14 9SH)

Hours of work: 37.5

Contract Type: Fixed Term Contract - 12 months

We are seeking a Transformation Programme Manager to become an integral part of the Technical Services Transformation team, helping to keep programmes on track and ensuring projects are delivered effectively across the Technical Services function.

Reporting directly to the Managing Director of Technical Services, this role will provide oversight of transformation activities and support the delivery of measurable business benefits and operational improvements.

Job Description

We are looking for a highly experienced programme professional to lead a business-critical transformation programme, working closely with teams and stakeholders across the business.

This position will play a key role in bringing together all areas of Technical Services and establishing a consistent approach to governance, operating standards, reporting, and ways of working.

Key Responsibilities

• Lead and manage a business-critical transformation programme
• Develop and maintain the programme roadmap, ensuring effective governance, reporting, and delivery oversight
• Establish programme structures, governance frameworks, processes, and ways of working.
• Drive organisational change initiatives and support successful stakeholder adoption
• Act as the visible lead for the transformation programme and a trusted partner to the Managing Director of Technical Services

About You

• Significant project or programme management experience, preferably within a complex transformation and/or technical services environment
• Proven track record of implementing PMO frameworks
• Strong commercial and financial acumen, including experience managing budgets, cost tracking, and forecasting
• Hands-on experience with project and portfolio management tools (e.g. Microsoft Project / Jira / Monday.com)
• Proven ability to influence cross-functional teams, foster collaboration, and drive adoption of PMO standards
• Advanced data, analytics, and insight capability, with the ability to identify trends and present clear, actionable insights
• Experience guiding stakeholders through process changes, training, and transition activities.
• Exceptional written and verbal communication skills, with the ability to tailor messaging for executive, technical, and business audiences
• Strong judgement and the ability to proactively identify, mitigate project risks.
• Appropriate qualification or equivalent experience in Project or Programme Management
• Full UK driving licence (ad hoc travel to client sites)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing