Transformation Programme Lead – Hybrid, Cluster Delivery

Hiscox Underwriting Group Services Ltd (HUGS); City Of London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Hiscox Underwriting Group Services Ltd (HUGS) is seeking a Programme Manager to lead a cluster of transformation workstreams within the Transformation Office. You will partner with sponsors and leads, assess delivery health, manage dependencies and drive targeted interventions to keep plans on track.

You will work with senior leaders across Finance, Technology, People, Risk and Procurement to ensure realistic plans, clear decisions and sustained delivery momentum.

Qualifications

• Strong experience leading, assuring or recovering large and complex programmes.
• Able to judge whether plans are realistic and identify the real causes of delivery risk.
• Confident working with senior sponsors and workstream leads, including giving clear and respectful challenge.
• Strong planning, dependency management and problem-solving skills.
• Able to turn complex information into simple choices, recommendations and actions.
• Good understanding of business cases, financial control, benefits, readiness and adoption.
• Comfortable working across different delivery approaches, including programme, project, product, agile and hybrid delivery.
• Collaborative, practical and calm under pressure, with strong ownership and follow-through.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with your workstream cluster and build strong relationships with sponsors and leads.
• Understand each workstream’s objectives, delivery plan and main challenges.
• Provide constructive challenge and practical support without taking day-to-day ownership away from the workstream lead.
• Connect workstreams to the right support across Finance, Technology, People, Risk, Procurement and other teams.
• Regularly test scope, milestones, resources, risks and dependencies for realism.
• Identify issues early, explain impact and agree actions with owners and dates.
• Escalate unresolved conflicts with clear options and a recommendation.
• Lead targeted intervention and recovery plans with sponsor and Transformation Office Director.
• Write concise cluster updates and provide governance-ready information for decisions.

Skills

Programme leadership

Delivery assurance

Risk & dependency management

Stakeholder challenge

Planning & forecasting

Cross-functional collaboration

Communication skills

Decision support

Job description

Hiscox Underwriting Group Services Ltd (HUGS) is seeking a Programme Manager to lead a cluster of transformation workstreams within the Transformation Office. You will partner with sponsors and leads, assess delivery health, manage dependencies and drive targeted interventions to keep plans on track.

You will work with senior leaders across Finance, Technology, People, Risk and Procurement to ensure realistic plans, clear decisions and sustained delivery momentum.