Transformation Programme Manager Retail & Customer Platforms

Hiscox; Greater London, York and North Yorkshire; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Hiscox is seeking a Programme Manager (Retail & Customer Platforms) to join the Transformation Office and drive delivery across a cluster of workstreams. This hybrid role will operate across London, York, Lisbon and Atlanta, partnering with sponsors and leads to ensure realistic plans, manage dependencies, and intervene when delivery momentum slows.

You will provide independent assurance, practical support and targeted interventions while keeping accountability with business sponsors for

Qualifications

• Strong experience leading, assuring or recovering large and complex programmes.
• Ability to judge whether plans are realistic and identify delivery risk causes.
• Confident working with senior sponsors and workstream leads, including challenging respectfully.
• Strong planning, dependency management and problem-solving skills.
• Able to translate complex information into clear recommendations and actions.
• Good understanding of business cases, financial control, benefits, readiness and adoption.
• Comfortable with agile and hybrid delivery approaches.

Responsibilities

• Partner with your workstream cluster; build relations with sponsors and leads.
• Assess delivery health; test scope, milestones, resources and risks.
• Manage dependencies and capacity; resolve cross-workstream conflicts.
• Lead targeted intervention to recover delivery momentum.
• Support clear decisions with concise cluster updates and governance focus.
• Ensure readiness, adoption and transition into business as usual.

Skills

Programme management

Delivery assurance

Planning & dependency management

Problem solving

Stakeholder communication

Budget & business case understanding

Agile & hybrid delivery

Job description

Hiscox is seeking a Programme Manager (Retail & Customer Platforms) to join the Transformation Office and drive delivery across a cluster of workstreams. This hybrid role will operate across London, York, Lisbon and Atlanta, partnering with sponsors and leads to ensure realistic plans, manage dependencies, and intervene when delivery momentum slows.

You will provide independent assurance, practical support and targeted interventions while keeping accountability with business sponsors for