Transformation Manager (Operations)

Problemshared; London; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A digital healthcare company in London is seeking a strategic project manager to drive initiatives and improve operations. This full-time, hybrid role will focus on collaboration and effective planning to support decision-making, offering competitive benefits and a supportive environment. Join a mission-driven team providing exceptional mental health care.

Benefits

Employer matched pension

30 days annual leave + public holidays

Private health insurance

Flexible working arrangements

Access to development and training opportunities

Qualifications

• Experience in operational, process or organizational design.
• Demonstrable change management experience from a consulting background.
• Proactive approach and adaptability in fast-paced environments.

Responsibilities

• Drive delivery of strategic projects from strategy to implementation.
• Develop and maintain high-level project plans for status updates.
• Identify and mitigate project risks and facilitate stakeholder engagement.

Skills

Stakeholder Management

Analytical Skills

Organizational Skills

Communication

Problem Solving

Job description

Please note although we are a remote business we do require you to reside in the UK*

Salary:From £65,000 per annum

Workpattern: Monday to Friday, full time permanent (40 hrs per week)

Location: Hyrbid - 1 day a week in London office

Reports to: Head of Transformation & Change

About Us:

Our team at Problemshared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

Problemshared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
The role:

To drive the successful delivery of strategic initiatives by managing projects end-to-end, facilitating collaboration across teams, and ensuring alignment with business goals. This role plays a key part in shaping operational improvements and supporting informed decision-making through effective planning, risk management, and stakeholder engagement.

In this role you will:

• Support the delivery of strategic projects – working across the delivery lifecycle as needed, from strategy through to implementation
• Develop, execute andmaintain high-level strategic project plans to provide status updates for the senior leadership team on key business initiatives; partnering withkey stakeholders to define and document the scope and target outcomes
• Identify risks and issues associated with strategic projects and operations, suggesting appropriate mitigants and escalations where needed.
• Design and facilitate workshops and working groups to elicit feedback from stakeholders to drive continuous improvements and optimisation of processes.
• Work independently and with business leads to design recommended solutions (either operationally or technically) to any requirements identified.

What we are looking for:

• Recent and demonstrable experience in operational, process or organisational design and related change management activities, ideally from a consulting background / scale up business
• Solutions based thinking through effectively collaborativecommunication and stakeholder management skills, and influence outcomes at all levels right up to C-suite level
• Excellentorganisational and time management skills to effectivelyprioritise tasks and execute multiple projects simultaneously
• Highly numerate with an analytical approach to identify project risks to make data-driven decisions
• Proactive and adaptable common senseapproach, and able to thrive in a fast-paced, agileenvironment

What we offer:

• Employer matched pension
• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
• Private health insurance
• Enhanced family friendly policies
• Flexible working with the option of free co-working
• All company and team in person meet ups
• Access to a range of wellbeing activities
• Access to development / training opportunities to support your career ambition
• One volunteering day a year

Our Recruitment Process and Next Steps:

At Problemshared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential. *Please reach out to us if you would like to discuss options for adjustments.

We know that applying for a new role and considering a new team to join can be a daunting process. If you have never worked remotely before, this can also generate a lot of questions regarding the environment and ways of working. We aim to make your experience with us as informative and enjoyable as possible.

Once we review your CV a member of our talent team will be in touch to learn more about your experience and motivations.

Following a successful screening call, we will ask you to complete a task before being shortlisted for interview with the Transformation team around the first 2 weeks of July.