Motor Claims Indemnity Specialist

Hastings Direct; Bexhill-on-Sea; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Flexible working

Competitive bonus scheme

Life assurance

Pension contributions

Mental wellbeing programme

Job summary

Hastings Direct is seeking a Motor Claims Indemnity Specialist to operate in a hybrid role across Bexhill, London or a Leicester office. You will identify and process contractual breach cases, investigate indemnity outcomes and ensure claims are handled efficiently and fairly in line with regulations.

You will triage, investigate and decide indemnity on claims, while supporting colleagues and driving improvements across the indemnity function in a collaborative environment.

Qualifications

• Strong experience in motor insurance claims handling and indemnity disputes.
• Excellent knowledge of indemnity principles, including Road Traffic Act and MIB Articles of Association.
• Knowledge of handling MIB claims and claims investigation processes, including liaising with suppliers.
• Outstanding verbal and written communication skills with stakeholders and customers.

Responsibilities

• Triaging new suspected contractual breach claims and assessing indemnity.
• Investigating evidence and deciding whether to indemnify customers, communicating outcomes empathetically.
• Handling a small portfolio of MIB claims and minor peril losses as required by the department.
• Using data to identify riskier claims and referring cases to Indemnity Team for review.
• Managing a small caseload of technically complex motor claims with indemnity or high-value injuries.
• Assisting in building the team by identifying process improvements and collaboration opportunities across the business.

Skills

Motor indemnity claims

Indemnity principles

MIB claims knowledge

Communication skills

Job description

Job Title: Motor Claims Indemnity Specialist Location: Bexhill, London or Leicester (all hybrid)

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

Working as part of the Indemnity Team, as an Motor Claims Indemnity Specialist, you’ll use your experience and expertise to identify and process ‘contractual breach’ customers to achieve the optimal claim outcomes. You’ll do this by investigating a portfolio of these potential breaches, handling a portfolio of MIB claims, handling a small portfolio of Peril specific losses where required and ensuring that all claims are handled efficiently, fairly and in line with legal and regulatory frameworks.

Job details – you’ll need to have demonstrable experience in:

• Triaging new suspected contractual breach claims and assessing indemnity, investigating all appropriate enquiries and identifying opportunities for recovery from third parties or policyholders in breach of contract
• Using critical thinking to evaluate evidence supplied through the investigation process and then assess and make the decision as to whether to indemnify customers – communicating outcomes to customers and stakeholders with empathy, professionalism and sensitivity
• Handling a small portfolio of MIB claims to obtain the optimal financial outcome and protect against risk and a small amount of Peril specific losses as required by the department, depending on skills and experience
• Using predictive analytics and data to identify cohorts of riskier claims for proactive review, reviewing and considering referrals into the Indemnity Team from Peril areas to assess whether these are new leaders to pursue
• Managing a small caseload of technically complex motor claims involving indemnity or high value injury cases where experience allows and working in partnership with business areas
• Assisting with building the team from a process and best outcomes mentality, spotting and suggesting improvement opportunities and areas to collaborate further across the business

Essential skills/experience:

• Strong experience in motor insurance claims handling, ideally with exposure to indemnity disputes
• Excellent knowledge of indemnity principles, including insurance contract, Road Traffic Act and MIB Articles of Association including Article 75
• Knowledge of handling MIB claims preferred (including rules and processes), complaints handling experience and knowledge of overall claims investigation processes including liaising with suppliers
• Outstanding verbal and written communication skills, able to speak to both stakeholders and customers in the right way

The interview process

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role.

Benefits:

In addition to a competitive salary you will also receive…

• Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail
• Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There’s more 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more
• Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.