Transformation Business Analyst South West Water · Business, Corporate and Support Functions · Exeter (Peninsula House)

South West Water Limited; Exeter; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Holiday buy and sell scheme

Competitive pension with company-con‑

Life assurance and group income protec

Enhanced maternity, paternity, adoptio

Health cash plan

Free annual flu vaccination

Employee Assistance Programme

Cycle to Work and Car Share schemes

Give As You Earn charity scheme

Paid volunteering day

Retail discounts platform

Job summary

South West Water Limited is delivering an ambitious transformation programme to improve how we operate, serve customers and achieve our strategic goals. As a Transformation Business Analyst, you'll play a key role in identifying business challenges, analysing opportunities, and designing solutions that deliver meaningful and measurable improvements across the organisation.

Working across strategic projects and programmes, you'll bridge the gap between business needs and delivery teams, ensuring

Qualifications

• Experienced Business Analyst with a background in transformation, change or strategic programmes.
• Strong knowledge of business analysis techniques, process improvement and operating model design.
• Confident engaging and influencing stakeholders at all levels.

Responsibilities

• Lead business analysis activities across transformation initiatives.
• Gather, analyse and prioritise business requirements.
• Develop future-state operating models, processes and business capabilities.
• Facilitate workshops and engage stakeholders across the business.
• Produce requirements, process maps, business cases and impact assessments.
• Support benefits realisation, business readiness and successful change adoption.

Skills

Business analysis

Transformation

Stakeholder engagement

Operating model design

Education

BCS Business Analysis qualification or equivalent

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

About the Role

At South West Water, we're delivering an ambitious transformation programme to improve how we operate, serve customers and achieve our strategic goals. As a Transformation Business Analyst, you'll play a key role in identifying business challenges, analysing opportunities, and designing solutions that deliver meaningful and measurable improvements across the organisation.

Working across strategic projects and programmes, you'll bridge the gap between business needs and delivery teams, ensuring change initiatives are evidence-based, aligned to business priorities and deliver long-term value.

Key Responsibilities

• Lead business analysis activities across transformation initiatives.
• Gather, analyse and prioritise business requirements.
• Develop future-state operating models, processes and business capabilities.
• Facilitate workshops and engage stakeholders across the business.
• Produce requirements, process maps, business cases and impact assessments.
• Support benefits realisation, business readiness and successful change adoption.

About You

• Experienced Business Analyst with a background in transformation, change or strategic programmes.
• Strong knowledge of business analysis techniques, process improvement and operating model design.
• Confident engaging and influencing stakeholders at all levels.
• BCS Business Analysis qualification or equivalent experience preferred.

Benefits

• 23 days annual leave plus bank holidays, increasing with service
• Holiday buy and sell scheme
• Competitive pension with company contribution matching
• Life assurance and group income protection
• Enhanced maternity, paternity, adoption and shared parental leave
• Health cash plan
• Free annual flu vaccination
• Employee Assistance Programme
• Cycle to Work and Car Share schemes
• Give As You Earn charity scheme
• Paid volunteering day
• Retail discounts platform

Closing Date: 27th November 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.